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Managing Diversity

Managing Diversity
Toward a Globally Inclusive Workplace

Fourth Edition
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Business & Management

October 2016 | 416 pages | SAGE Publications, Inc

Winner of the George R. Terry Book Award from Academy of Management and the Outstanding Academic Title Award from CHOICE Magazine


Successful management of our increasingly diverse workforce is one of the most important challenges facing organizations today. In the Fourth Edition of her award-winning text, Managing Diversity, author Michàlle E. Mor Barak argues that inclusion is the key to unleashing the potential embedded in a multicultural workforce. This thoroughly updated new edition includes the latest research, statistics, policy, and case examples. A new chapter on inclusive leadership explores the diversity paradox and unpacks how leaders can leverage diversity to increase innovation and creativity for competitive advantage.  A new chapter devoted to “Practical Steps for Creating an Inclusive Workplace” presents a four-stage intervention and implementation model with accompanying scales that can been used to assess inclusion in the workplace, making this the most practical edition ever.

List of Boxes, Figures, and Tables
Preface and Acknowledgments
1 Introduction and Conceptual Framework
The Challenge of Managing Diversity in a Global Context  
Tensions Posed by Global Workforce Trends  
Diversity and Exclusion: A Critical Workforce Problem  
The Inclusive Workplace Model  
Conceptual Framework and Organization of the Book  
2 Diversity Legislation in a Global Perspective: Equality and Fairness in Employment
The International Bill of Human Rights and Employment Rights  
Importance and Influence of the Declaration of Human Rights  
Diversity-Related Employment Legislation  
Broad-Based Antidiscrimination Legislation  
Practical Implications  
Appendix 2.1. Universal Declaration of Human Rights  
Appendix 2.2. Global Antidiscrimination and Equal Rights Legislation Checklist of Protections Offered by a Select Number of Countries  
3 Discrimination, Equality, and Fairness in Employment: Social Policies and Affirmative/Positive Action Programs
Discrimination and Equality in Employment  
Theoretical Perspectives of Discrimination and Affirmative Action  
Social Policies and Affirmative/Positive Action Programs  
Principles of Affirmative Action and Positive Action Programs  
The Public Debate Over Affirmative and Positive Action Policies  
4 Global Demographic Trends: Impact on Workforce Diversity
International Population Trends  
National Trends  
5 Socioeconomic Transitions: The New Realities of the Global Workforce
Worker Migration  
Occupational Diversity  
Migration of Employers  
Implications for Diversity of Gender, Disability, and Sexual Orientation  
Educational Trends and Workforce Diversity  
6 Defining Diversity in a Global Context: Prejudice and Discrimination
Workforce Diversity Defined  
Toward a Global Definition of Diversity  
Stereotypes and Prejudice  
Dehumanization and Oppression  
Employment-Related Discrimination  
7 Vive la Différence? Theoretical Perspectives on Diversity and Exclusion in the Workplace
Diversity and Exclusion: A Critical Workforce Problem  
Overview of Social Psychological Theories of Diversity and Exclusion  
Theoretical Underpinnings of the Inclusion-Exclusion Construct  
Orienting Theories of Diversity and Exclusion  
Explanatory Theories of Diversity and Exclusion  
Research on Organizational Demography Documenting Exclusion  
8 Culture and Communication in the Global Workplace
The Cultural Context for the Global Workplace  
Cross-Cultural Communication  
Effective Cross-Cultural Communication  
9 Interpersonal Relationships in a Global Work Context
Cultural Styles and Relational Mental Models  
Diversity in Interpersonal Relationships  
Interpersonal Relationships and Cross-Cultural Communication  
Theoretical Perspectives on Interpersonal Cross-Cultural Communication  
10 Diversity Management: Paradigms, Rationale, and Key Elements
Defining Diversity Management  
From Equal Rights Laws, to Affirmative/Positive Action, to Diversity Management  
Diversity Management Paradigms  
Models of Global Diversity Management  
The Impetus for Implementing Diversity Management  
Characteristics and Limitations of Diversity Management  
11 Inclusive Leadership: Unlocking the Diversity Potential
Leadership Dilemmas and the Diversity Paradox  
Transformational Leadership, Inclusive Leadership, and the Organization’s Competitive Advantage  
Organizational Leadership and Inclusion  
Inclusive Leadership at the Supervisor Level: Leader-Member Exchange (LMX)  
12 An Overview of the Inclusive Workplace Model: Managing the Globalized Workforce Diversity
Diversity Management and the Inclusive Workplace  
13 The Inclusive Workplace: Level I—Inclusion Through Diversity Within the Work Organization
Inclusive Policies and Practices  
Barriers and Benefits of Implementing the Inclusive Approach at Level I  
Case Illustration: Level I—Inclusion Through Diversity Within Work Organizations—Denny’s, Inc.  
Questions for Discussion and Further Analysis  
14 The Inclusive Workplace: Level II—Inclusion Through Corporate-Community Collaborations
Inclusive Policies and Practices  
Barriers and Benefits of Implementing the Inclusive Approach at Level II  
Case Illustration: Level II—Inclusion Through Corporate-Community Collaboration—Unilever  
Questions for Discussion and Further Analysis  
15 The Inclusive Workplace: Level III—Inclusion Through State/National Collaborations
Barriers and Benefits of Implementing the Inclusive Approach at Level III  
Case Illustration: Level III—Inclusion of Disadvantaged Groups at the National/State Level—Eurest  
Questions for Discussion and Further Analysis  
16 The Inclusive Workplace: Level IV—Inclusion Through International Collaborations
Barriers and Benefits to Implementing the Inclusive Approach at Level IV  
Case Illustration: Level IV—Inclusion Through Global Collaborations—Fair Trade Company  
Fair Trade History  
Global Village and Fair Trade Company  
Fair Trade Future  
Questions for Discussion and Further Analysis  
17 Practical Steps for Creating an Inclusive Workplace: Climate for Diversity, Climate for Inclusion, and Survey Scales
Climate for Diversity and Climate for Inclusion  
The Climate for Inclusion-Exclusion Scale (MBIE)  
Psychometric Properties and Previous Research Utilizing the Measure  
The Mor Barak et al. Diversity Climate Scale  
Psychometric Properties and Previous Research Utilizing the Measure  
18 Toward a Globally Inclusive Workplace: Putting the Pieces Together
The Value Base for the Inclusive Workplace  
Implementation of the Inclusive Workplace  
About the Author


Instructor Resource Site

Calling all instructors!

It’s easy to log on to SAGE’s password-protected Instructor Teaching Site at for complete and protected access to all text-specific Instructor Resources.

The instructor resource site
includes the following:

  • A Microsoft® Word® test bank is available containing multiple choice, true/false, and open-ended questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
  • Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course.
  • Lecture notes summarize key concepts on a chapter-by-chapter basis to help with preparation for lectures and class discussions.
  • Sample course syllabi for semester and quarter courses provide suggested models for use when creating the syllabi for your courses.

Michàlle E. Mor Barak’s Managing Diversity: Toward a Globally Inclusive Workplace (4th Edition) is the go-to-book for people who want to study diversity management with a global perspective. It is an easy read with concrete strategies to manage diversity in the workplace. She encourages work organizations to adopt a new perspective on diversity. Building on its expanding importance to the workplace amid new socio-demographic and legislative trends, and the role of inclusive leadership, Managing Diversity comprehensively addresses the corporate role for inclusiveness as part of workforce management as well as at community, state and federal, and international levels. My students found the book to be useful and empowering.

Mrs Sushma Marwaha
Education, Niagara University
May 3, 2018

Feel free to use what I wrote above.

Ms Mary Fambrough
Psychology Dept, Alliant Intl Univ-San Francis
November 29, 2016

Sample Materials & Chapters

Chapter 1

Chapter 8

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Michalle E. Mor Barak

Award-winning author Michàlle E. Mor Barak, PhD is the Dean’s Endowed Professor of Social Work and Business in a Global Society at the University of Southern California in Los Angeles with a joint appointment at the School of Social Work and the Marshall School of Business. More About Author

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ISBN: 9781483386126