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Managing Diversity

Managing Diversity
Toward a Globally Inclusive Workplace

Fourth Edition

Other Titles in:
Business & Management

416 pages | SAGE Publications, Inc

Winner of the George R. Terry Book Award from Academy of Management and the Outstanding Academic Title Award from CHOICE Magazine


Successful management of our increasingly diverse workforce is one of the most important challenges facing organizations today. In the Fourth Edition of her award-winning text, Managing Diversity, author Michàlle E. Mor Barak argues that inclusion is the key to unleashing the potential embedded in a multicultural workforce. This thoroughly updated new edition includes the latest research, statistics, policy, and case examples. A new chapter on inclusive leadership explores the diversity paradox and unpacks how leaders can leverage diversity to increase innovation and creativity for competitive advantage.  A new chapter devoted to “Practical Steps for Creating an Inclusive Workplace” presents a four-stage intervention and implementation model with accompanying scales that can been used to assess inclusion in the workplace, making this the most practical edition ever.

List of Boxes, Figures, and Tables
Preface and Acknowledgments
1 Introduction and Conceptual Framework
The Challenge of Managing Diversity in a Global Context

Tensions Posed by Global Workforce Trends

Diversity and Exclusion: A Critical Workforce Problem

The Inclusive Workplace Model

Conceptual Framework and Organization of the Book

2 Diversity Legislation in a Global Perspective: Equality and Fairness in Employment
The International Bill of Human Rights and Employment Rights

Importance and Influence of the Declaration of Human Rights


Diversity-Related Employment Legislation

Broad-Based Antidiscrimination Legislation

Practical Implications

Appendix 2.1. Universal Declaration of Human Rights

Appendix 2.2. Global Antidiscrimination and Equal Rights Legislation Checklist of Protections Offered by a Select Number of Countries

3 Discrimination, Equality, and Fairness in Employment: Social Policies and Affirmative/Positive Action Programs
Discrimination and Equality in Employment

Theoretical Perspectives of Discrimination and Affirmative Action

Social Policies and Affirmative/Positive Action Programs

Principles of Affirmative Action and Positive Action Programs

The Public Debate Over Affirmative and Positive Action Policies

4 Global Demographic Trends: Impact on Workforce Diversity
International Population Trends

National Trends

5 Socioeconomic Transitions: The New Realities of the Global Workforce
Worker Migration

Occupational Diversity

Migration of Employers

Implications for Diversity of Gender, Disability, and Sexual Orientation

Educational Trends and Workforce Diversity

6 Defining Diversity in a Global Context: Prejudice and Discrimination
Workforce Diversity Defined

Toward a Global Definition of Diversity

Stereotypes and Prejudice

Dehumanization and Oppression

Employment-Related Discrimination

7 Vive la Différence? Theoretical Perspectives on Diversity and Exclusion in the Workplace
Diversity and Exclusion: A Critical Workforce Problem

Overview of Social Psychological Theories of Diversity and Exclusion

Theoretical Underpinnings of the Inclusion-Exclusion Construct

Orienting Theories of Diversity and Exclusion

Explanatory Theories of Diversity and Exclusion

Research on Organizational Demography Documenting Exclusion

8 Culture and Communication in the Global Workplace
The Cultural Context for the Global Workplace

Cross-Cultural Communication

Effective Cross-Cultural Communication

9 Interpersonal Relationships in a Global Work Context
Cultural Styles and Relational Mental Models

Diversity in Interpersonal Relationships

Interpersonal Relationships and Cross-Cultural Communication

Theoretical Perspectives on Interpersonal Cross-Cultural Communication

10 Diversity Management: Paradigms, Rationale, and Key Elements
Defining Diversity Management

From Equal Rights Laws, to Affirmative/Positive Action, to Diversity Management

Diversity Management Paradigms

Models of Global Diversity Management

The Impetus for Implementing Diversity Management

Characteristics and Limitations of Diversity Management

11 Inclusive Leadership: Unlocking the Diversity Potential
Leadership Dilemmas and the Diversity Paradox

Transformational Leadership, Inclusive Leadership, and the Organization’s Competitive Advantage

Organizational Leadership and Inclusion

Inclusive Leadership at the Supervisor Level: Leader-Member Exchange (LMX)

12 An Overview of the Inclusive Workplace Model: Managing the Globalized Workforce Diversity
Diversity Management and the Inclusive Workplace

13 The Inclusive Workplace: Level I—Inclusion Through Diversity Within the Work Organization
Inclusive Policies and Practices

Barriers and Benefits of Implementing the Inclusive Approach at Level I

Case Illustration: Level I—Inclusion Through Diversity Within Work Organizations—Denny’s, Inc.

Questions for Discussion and Further Analysis

14 The Inclusive Workplace: Level II—Inclusion Through Corporate-Community Collaborations
Inclusive Policies and Practices

Barriers and Benefits of Implementing the Inclusive Approach at Level II

Case Illustration: Level II—Inclusion Through Corporate-Community Collaboration—Unilever

Questions for Discussion and Further Analysis

15 The Inclusive Workplace: Level III—Inclusion Through State/National Collaborations
Barriers and Benefits of Implementing the Inclusive Approach at Level III

Case Illustration: Level III—Inclusion of Disadvantaged Groups at the National/State Level—Eurest

Questions for Discussion and Further Analysis

16 The Inclusive Workplace: Level IV—Inclusion Through International Collaborations
Barriers and Benefits to Implementing the Inclusive Approach at Level IV

Case Illustration: Level IV—Inclusion Through Global Collaborations—Fair Trade Company

Fair Trade History

Global Village and Fair Trade Company

Fair Trade Future

Questions for Discussion and Further Analysis

17 Practical Steps for Creating an Inclusive Workplace: Climate for Diversity, Climate for Inclusion, and Survey Scales

Climate for Diversity and Climate for Inclusion

The Climate for Inclusion-Exclusion Scale (MBIE)

Psychometric Properties and Previous Research Utilizing the Measure

The Mor Barak et al. Diversity Climate Scale

Psychometric Properties and Previous Research Utilizing the Measure

18 Toward a Globally Inclusive Workplace: Putting the Pieces Together
The Value Base for the Inclusive Workplace

Implementation of the Inclusive Workplace


About the Author


Instructor Resource Site

Calling all instructors!

It’s easy to log on to SAGE’s password-protected Instructor Teaching Site at for complete and protected access to all text-specific Instructor Resources.

The instructor resource site
includes the following:

  • A Microsoft® Word® test bank is available containing multiple choice, true/false, and open-ended questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
  • Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course.
  • Lecture notes summarize key concepts on a chapter-by-chapter basis to help with preparation for lectures and class discussions.
  • Sample course syllabi for semester and quarter courses provide suggested models for use when creating the syllabi for your courses.

Michàlle E. Mor Barak’s Managing Diversity: Toward a Globally Inclusive Workplace (4th Edition) is the go-to-book for people who want to study diversity management with a global perspective. It is an easy read with concrete strategies to manage diversity in the workplace. She encourages work organizations to adopt a new perspective on diversity. Building on its expanding importance to the workplace amid new socio-demographic and legislative trends, and the role of inclusive leadership, Managing Diversity comprehensively addresses the corporate role for inclusiveness as part of workforce management as well as at community, state and federal, and international levels. My students found the book to be useful and empowering.

Mrs Sushma Marwaha
Education, Niagara University
July 26, 2018

Feel free to use what I wrote above.

Ms Mary Fambrough
Psychology Dept, Alliant Intl Univ-San Francis
April 27, 2017

Sample Materials & Chapters

Chapter 1

Chapter 8

Michalle E. Mor Barak

Michàlle Mor Barak, PhD, is the Dean Endowed Professor of Social Work and Business at the University of Southern California (USC) with a joint appointment at the Suzanne Dworak-Peck School of Social Work and the Marshall School of Business.  She served as the Founding Chair of the Department of Social Change and Innovation (SCI) and the Chair of the PhD Program.  A Principal Investigator on several large research projects, she has published extensively in the areas of global diversity and inclusion climate.  Her research and scholarly work were funded by national and international foundations and corporations, including the... More About Author

For instructors

Also available as a South Asia Edition.