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Winning with Employees

Winning with Employees
Leveraging Employee Experience for a Competitive Edge

Other Titles in:
Business & Management

July 2021 | 444 pages | SAGE Response
This book talks about how to engage today's rarest resource: TALENT. It reveals the secrets for not only hiring and retaining top talent, but to build a deeply engaged workforce for organizational success. Winning with Employees unfolds the mantra of turning employee experience into fuel for customer satisfaction, profit, and growth of the organization. 

With deep industry insights, this book shows that before an organization can deliver a transcendent customer experience (CX), it must first build a superlative employee experience (EX). It will cover several aspects of execution of EX strategy across all facets of HR function.

Touching upon managing multi-generational workforce, it talks about various aspects of change and transformation that an organization must undergo to become an ‘experience focused organization’. Last but not the least, this book guides readers on a journey of creating a place where people do not need to show up but want to show up to work.
Foreword by C. Krishna Kishore
Digital Organizations in a Connected World
Managing Employees in the Digital Era
Creating Experience-Levered Organizations
Acquiring Talent with Positive Candidate Experience
Nurturing Employee Experience Through Performance and Rewards Management
Strategizing and Executing the Learning Experience of Employees
Leveraging Employee Experience for Employer Branding
Employee Experience of Gig Employees
Employee Experience Analytics: Tracking and Measuring Employee Experience Indicators

As change management practitioners, we have witnessed organizations go through several phases of transformation over the last three decades, but nothing was more radical and sudden as has been the COVID-19 era. HR professionals who are looking for a one-stop source to answer their queries on digital transformation that delivers a WoW experience cannot miss this book. Will strongly suggest reading this book.

Shyam Vasudevan
OD & Change Management Practitioner

The timing of the book could not be more opportune than the contemporary COVID-19 period, wherein organizations and employees have discovered a new way of connecting and working with each other. As an HR leader, I could relate to the real-life examples shared in the book, and felt so connected with the thoughts shared in the book. Every HR professional would love to read this book.

Murthy D. N.
Partner—HR & Talent Consulting, ACCTPRO Advisory Services, LLP, and Ex-Head-Regional HR, Deloitte Haskins

Dr Venkatesh, through this book on EX, has created an opportunity for all people professionals to ponder over the need for transforming organizations into digital workplaces where processes are designed to be employee-centric. Thoroughly enjoyed reading through the book. A must-read for all HR professionals.

Nirmala Garg
Ex-Senior VP (HR), Sutherlands Global Services

Prof. Venkatesh has structured the book in a lucid and comprehensive format, which makes it easy for the readers to relate to the concept and application of EX in modern workplaces. The industry examples make it easy for the reader to appreciate the topic. The book kept me engrossed throughout and has provided several actionables for my organization.

Ram S. V. V.
VP (HR), WNS Global Services

An absolute delight to learn more about EX as Dr Venkatesh expertly delves into the practical and theoretical nuances of EX. This book provides an incisive insight into the digital tools, in addition to the behavioural and organizational literature, that one can leverage to create a holistic EX framework for today’s multi-generational workforce. Highly recommended for both academicians and practitioners like HR professionals and senior leaders who are constantly adopting new ways to enhance employee engagement and employer branding. An excellent read for students and professionals interested in exploring the area of EX and its impact on organizations in this digital era.

Neha Gupta
Knowledge Management Leader, Genpact

D. N. Venkatesh

Professor (Dr) Devaguptapu Naga Venkatesh is a seasoned HR (human resources) professional with close to three decades of experience. He has worked across sectors, including in logistics, banking, IT/ITES and social sectors. He has essayed leadership roles as an HR generalist and specialized roles, like talent management and learning and development, across organizations (Gati, RBI [IDRBT], SITEL, HSBC, BASIX, Standard Chartered and Akshaya Patra).He has managed large employee strengths, of over 10,000, and has worked on multiple HR process improvement projects such as process re-engineering and design and deployment of digital HR process... More About Author

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ISBN: 9789391370565