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Using Conflict in Organizations
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Using Conflict in Organizations

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May 1997 | 240 pages | SAGE Publications Ltd
Challenging the common belief that conflict in groups and organizations should be prevented or resolved to maintain or enhance performance, Using Conflict in Organizations offers an alternative perspective by presenting the increasing knowledge on how conflict can enhance individual achievement, the quality of group decision-making and productivity in organizations.

Part One provides a general framework which links conflict management to performance and shows how this relationship can be understood. The second and third parts develop and illustrate this framework in a series of thematic chapters. Part Two focuses on performance following intragroup conflict, covering topical areas such as dissent, groupthink and strategic decision-making. Part Three deals with the performance-enhancing effect of intergroup conflict and competition, and addresses contemporary issues such as intergroup competition, collective negotiation and diversity management. The final section focuses on applications and intervention strategies that can stimulate conflict in ways that improve performance in groups and organizations.

 
Introduction
Conflict and Performance: Benefits for Groups and Organizations  
 
PART ONE: CONFLICT MANAGEMENT AND PERFORMANCE
Carsten K W de Dreu
Productive Conflict
The Importance of Conflict Management and Conflict Issue  
Dean Tjosvold
Conflict within Interdependency
Its Value for Productivity and Individuality  
Evert van de Vliert et al
The Effectiveness of Mixing Problem Solving and Forcing
 
PART TWO: WITHIN-GROUP CONFLICT AND PERFORMANCE
Marlene E Turner and Anthony R Pratkanis
Mitigating Groupthink by Stimulating Constructive Conlflict
Carsten K W de Dreu and Nanne K De Vries
Minority Dissent in Organizations
Karen A Jehn
Affective and Cognitive Conflict in Work Groups
Increasing Performance through Value-Based Intragroup Conflict  
Allen A Amason and David M Schweiger
The Effects of Conflict on Strategic Decision Making Effectiveness and Organziational Performance
 
PART THREE: BETWEEN-GROUP CONFLICT AND COMPETITION
Gary A Bornstein and Ido Erev
The Enhancing Effect of Intergroup Competition on Group Performance
Peter J D Carnevale and Tahira M Probst
Good News about Competitive People
Linda L Putnam
Productive Conflict
Negotiation as Implicit Coordination  
Anne Donnellon and Deborah M Kolb
Constructive for Whom? The Fate of Diversity Disputes in Organizations
 
PART FOUR: DESIGNING INTERVENTIONS: TOWARDS APPLICATIONS
Robert A Baron
Positive Effects of Conflict
Insights from Social Cognition  
Ron Fisher
Third Party Consultation as the Controlled Stimulation of Conflict
Evert van de Vliert
Enhancing Performance by Conflict-Stimulating Intervention

`This book contributes significantly to understanding the integrated topic of conflict and performance...the book provides a real review of how to use conflict in organizations' - International Journal of Selection and Assessment

`Using Conflict in Organizations is an excellent empirical reference text' - Management Learning

`The authors are of impeccable academic standing. The editorship is thorough and concise. The work presented is stimulating and current' - Therapeutic Communities

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Carsten K W De Dreu

Evert Van de Vliert

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ISBN: 9780761950912
£40.99 
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