The book presents empirical results from impact assessment studies done during 2006–08 for nearly 50 e-government projects. Among other issues, it discusses the strategy for making e-government work for the poor. The case studies of e-government applications cover a wide range—serving different types of clients, focusing on different purposes, and built by different tiers of government. These cases explain the application context, new approaches embodied in the e-government application, challenges faced during implementation, benefits delivered and costs incurred.
This book will be of interest to management professionals and those with a public administration background. It will also be very useful for students enrolled in university programmes dealing with ICT and development and international academic courses on e-governance.
|E-Government: Definition and Scope|
|E-Government in the Context of Developing Countries|
|Potential Benefits of E-Government for Key Stakeholders|
|Impact of E-Government on Transparency and Corruption|
|Guidelines for Implementing Projects Successfully|
|Guidelines for Designing a Countrywide Strategy for E-Government|
|Making E-Government Work for Rural Citizens|
|A Framework and Methodology for Impact Assessment|
|Case Studies on Government to Citizen Applications in E-Government|
|Case Studies on Government to Business Applications in E-Government|
|Case Studies on G2G Applications in E-Government|
|Guidelines for Design and Implementation of an E-Government Portal|
|E-Government: The Way Ahead|