Unlocking E-Government Potential
Concepts, Cases and Practical Insights
- Subhash Bhatnagar - Indian Institute of Management, Ahmedabad, India
New Media & Communication Technology | Public Management | Public Policy & Public Administration
The author provides an overview of global experience in implementing e-government, explores the potential impact of e-government on cost of access, quality of service and quality of governance for citizens and businesses and analyzes the potential impact of e-government on transparency and corruption. Different stages in the life cycle of an e-government project with best practices in project conceptualization, design and implementation and specific focus on managing change is brought out in the book. It also provides practical guidelines for the creation of a country-level strategy and implementation plan and discusses a strategy for making e-government work for the poor.
The book also presents ten case studies of e-government applications covering the whole range-serving different types of clients; focusing on different purposes (improving service delivery, transparency, increasing tax revenue, controlling government expenditure); and built by different tiers of government. Cases explain the application context, new approaches embodied in the e-government application, challenges faced during implementation, benefits delivered and costs incurred. The book integrates the many different perspectives of discussing e-government-technical perspective, public administration perspective, economic perspective and managerial perspective.
The book goes deep into understanding and analyzing the issues linked to the successful planning, implementation, and impact creation for e-government projects. Not only is it an extremely important resource for researchers, it is also important for all decision-makers in the realm of e-government. Most importantly, the book introduces and discusses a very critical component for e-government – i.e., measuring impacts.
Unlocking E-Government Potential is based on the analysis of impact of dozens of projects from India and case studies from many developing countries, where e-government has been implemented to address social and economic development challenges…These e-government applications, if implemented successfully, can help transform the nation and benefit the citizens. The book can be very useful for the professionals, academics, and students working in the area of e-governance in India and elsewhere.
The book will interest management professionals, those with a background of public administration and students dealing with academic courses on e-governance.
[The book] is a concise and to-the-point discussion about some of the pertinent issues like plan-governance initiatives. This book should therefore be of relevance to practitioners, academics, and students working in the area e-governance in India and elsewhere. This book has a number of examples and case studies. The majority of these examples come from the real-life experience of the author during his involvement in various projects, which makes the content of the book exceptionally rich….. This book has an exhaustive bibliography that will definitely help the practitioners, but more so the researchers, working in the area of e-governance. Overall, the book goes deep into understanding and analysing the issues linked to the successful planning, implementation, and impact creation for e-government projects. Not only is it an extremely important resource for researchers, it is also important for all decision-makers in the realm of e-government. Most importantly, the book introduces and discusses a very critical component for e-government - i.e., measuring impacts. Not much work has been done in this area.
A useful read for any student of policy-making in an increasingly technology-driven world, the book attempts to make a strong case for ICT to be considered as essential as other forms of infrastructure.
This book is a practical guide on implementing e-government initiatives. It explains the projects that can be taken up and what the concept and applications should be at local, state and national levels. Several successful case studies like the Bhoomi project in Karnataka, CARD and e-Seva in Andhra Pradesh are examined.
[The author] brings to this volume his extensive experience in e-government projects in the country…. Read Unlocking E Government Potential to understand how networked governance has expanded in India.
