Combining theoretical perspectives with a global range of case studies from Europe, North America, and other areas, this book explains why, how, and with what success liberal democracies have reformed the service role of the state. Students will be introduced and guided through the dramatic changes that have occurred in public services over the last two decades.
- External challenges and opportunities: globalization and EU integration
- Reducing the role of the state: Liberalization, privatization, regulation and competition policy
- Improving the role of the state: New Public Management, e-Government and beyond
- Managing the New Public Sector: organizations, strategy and leadership
This text is designed for undergraduate courses in public governance, but it also addresses the core components of graduate programs – the parameters, tools, principles, and theories of public sector reform.