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Total Quality Management in Human Service Organizations
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Total Quality Management in Human Service Organizations

Volume: 67
Other Titles in:
Social Work Administration
112 pages | SAGE Publications, Inc
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Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.
 
Quality Management
The New Managerial Wave

 
 
What is Total Quality Management (TQM)?
 
TQM as a Philosophy of Management
 
Quality as an Organizational Goal
 
Collecting and Using Customer Quality Data
 
Understanding and Controlling Variation
 
Continuous Quality Improvement Through Teamwork
 
Top Management Commitment
 
Contractor Involvement
 
A Plan for Implementing TQM

Lawrence L. Martin

Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over 100 articles and book chapters. More About Author

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