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The SAGE Handbook of Conflict Communication
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The SAGE Handbook of Conflict Communication
Integrating Theory, Research, and Practice

Second Edition
Edited by:

First Edition Winner of the 2007 Distinguished Book Award from the Communication & Social Cognition Division of the National Communication Association



February 2013 | 912 pages | SAGE Publications, Inc
First Edition winner of the 2007 Distinguished Book Award from the Communication & Social Cognition Division of the National Communication Association.

The means to express conflict is through communication (verbal and nonverbal messages); likewise, the means to manage and address conflict is through communication.

The Second Edition of the award-winning The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective which places primacy in the message as the focus of conflict research and practice.

Editors John G. Oetzel and Stella Ting-Toomey, along with expert researchers in the discipline, have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and application tools.

Key Features: Examines conflict in multiple contexts: Rather than focusing on a single context, the Handbook's four parts focus on contexts in which conflict occurs - conflict in relationships and families, conflict at work, conflict in communities, and conflict in international/intercultural situations - and includes an understanding of how each context impacts the others. Integrates research and practice: The art and science of conflict are blended together by integrating research and practice so that practitioners and scholars know both the theoretical explanations of conflict as well as the skills needed to address conflict.

Offers a thorough review of literature: This book assembles the knowledge base of the field of conflict communication in one volume. A thorough review of literature provides access to a vast amount of research. Since culture shapes the way we view and communicate about conflict, a strong emphasis is placed on cultural diversity.

 
Preface
Linda L. Putnam
1. Definitions and Approaches to Conflict and Communication
Edward L. Fink & Deborah A. Cai, with Qi Wang
2. Quantitative Methods for Conflict Communication Research
Min Jiang & Patrice M. Buzzanell
3. Qualitative Research on Communication and Conflict
Stella Ting-Toomey & John G. Oetzel
I. INTERPERSONAL CONFLICT
Laura K. Guerrero
4. Emotion and Communication in Conflict Interaction
Michael E. Roloff & Courtney N. Wright
5. Social Cognition & Conflict
John P. Caughlin, Anita L. Vangelisti, and Sylvia L. Mikucki-Enyart
6. Conflict in Dating and Marital Relationships
Brian H. Spitzberg
7. Intimate Partner Violence
Ascan Koerner
8. Family Conflict Communication
Keri Bolton Oetzel
9. It Happens in Real Life: The Complexities of Conflict and Mental Health within Families
Daniel J. Canary, Sandra G. Lakey, & Alan L. Sillars
10. Managing Conflict in a Competent Manner: A Mindful Look at Events that Matter
John G. Oetzel & Stella Ting-Toomey
II. ORGANIZATIONAL CONFLICT
Brosh M. Teucher, Jeanne M. Brett, & Brian C. Gunia
11. Negotiation
Johny T. Garner & Marshall Scott Poole
12. Perspectives on Workgroup Conflict and Communication
Pamela Lutgen-Sandvik & Courtney Vail Fletcher
13. Conflict Motivations and Tactics of Targets, Bystanders, and Bullies: A Thrice-told Tale of Workplace Bullying
Erika L. Kirby, Stacey M. B. Wieland, & M. Chad McBride
14. Work/Life Conflict
Tricia S. Jones
15. Building Constructive Conflict Communities through Conflict Resolution Education
Jessica Katz Jameson & Kelly Fudge Albada
16. Conflict Management in Health Care Settings
Kirstie McCallum & Mary Simpson
17. Systems within Systems: Law, Management, and Participation-Based Conflict Management Systems within Organizations
John G. Oetzel & Stella Ting-Toomey
III. COMMUNITY
George Cheney, Gary Beck, & Rebecca J. Cline
18. Community Conflict, Ethics, and Civic Engagement
Tarla Rai Peterson & Andrea Marie Feldpausch-Parker
19. Environmental Conflict Communication
Julie E. Lucero & Nina B. Wallerstein
20. Trust in Community-Academic Research Partnerships: Increasing the Consciousness of Conflict and Trust Development
Stephen M. Croucher
21. Religion and Conflict: An Emerging Field of Inquiry
Stephen W. Littlejohn & Kristen L. Cole
22. Moral Conflict and Transcendent Communication
J. Kevin Barge & Dorothy C. Andreas
23. Communities, Conflict, and the Design of Dialogic Conversations
Stella Ting-Toomey & John G. Oetzel
IV. INTERCULTURAL/INTERNATIONAL CONFLICT
Young Yun Kim
24. The Identity Factor in Intercultural Conflict
Mark P. Orbe, Melodi A. Everett, & Angela L. Putman
25. Interracial and Interethnic Conflict and Communication in the United States
Tenzin Dorjee
26. Intercultural and Intergroup Conflict Resolution: Nonviolence and Middle Way Approaches
Cynthia Stohl, Robert M. McCann, & Hassan Abu Bakar
27. Conflict in the Global Workplace
Benjamin J. Broome
28. Building Cultures of Peace: the Role of Intergroup Dialogue
Stella Ting-Toomey & John G. Oetzel
29. Culture-Based Situational Conflict Model: An Update and Expansion
Beth Fisher-Yoshida
30. Transforming Intercultural Conflict through the Context of Relationship
John G. Oetzel, Stella Ting-Toomey, & Willow J. Anderson
31. Conflict Communication in Contexts: Organizing Themes and Future Directions

Sample Materials & Chapters

Chapter 9

Chapter 13


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John G. Oetzel

John G. Oetzel (PhD, University of Iowa), is a professor in the Department of Management Communication in the Waikato Management School at the University of Waikato in Hamilton, New Zealand. He teaches courses in conflict, intercultural communication, health communication, and research methods. His research program centers on understanding and improving challenging communication among people with different group identities (particularly cultural identities). Dr. Oetzel uses quantitative survey methods and/or mixed-method designs to address three strands: (1) conflict in culturally diverse work groups and organizations, (2) communication in... More About Author

Stella Ting-Toomey

Stella Ting-Toomey (PhD, University of Washington) is a professor of human communication at California State University, Fullerton (CSUF). She has published numerous books and over more than 100 articles/chapters on the topics of intercultural conflict competence and ethnic identity negotiation process. A recent book title is Understanding Intercultural Communication, Second Edition (with Leeva Chung; Oxford University Press). Her publications have also appeared in the International Journal of Intercultural Relations, Communication Monographs, Human Communication Research, and The International Journal of Conflict Management, among others.... More About Author

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ISBN: 9781412987790
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