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The SAGE Handbook of Conflict Communication
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The SAGE Handbook of Conflict Communication
Integrating Theory, Research, and Practice

First Edition


808 pages | SAGE Publications, Inc
The means to express conflict is through communication (verbal and nonverbal messages); likewise, the means to manage and address conflict is through communication. The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective which places primacy in the message as the focus of conflict research and practice.

Divided into four sections, plus a general introduction and conclusion, the Handbook focuses on contexts in which conflict occurs: interpersonal, organizational, community, and intercultural/international. Editors John Oetzel and Stella Ting-Toomey as well as expert researchers in the field have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and application tools.

 
Introduction
Linda L. Putnam
1. Definitions and Approaches to Conflict and Communication
Edward L. Fink, Deborah A. Cai, and Qi Wang
2. Quantitative Methods for Conflict Communication Research, With Special Reference to Culture
John G. Oetzel and Stella Ting-Toomey
Part I: Interpersonal Conflict
Laura K. Guerrero and Angela G. La Valley
3. Conflict, Emotion, and Communication
Michael E. Roloff and Courtney Waite Miller
4. Social Cognition Approaches to Understanding Interpersonal Conflict and Communication
John P. Caughlin and Anita L. Vangelisti
5. Conflict in Dating and Marital Relationships
Ascan Koerner and Mary Anne Fitzpatrick
6. Family Conflict Communication
Daniel J. Canary and Sandra G. Lakey
7. Managing Conflict in a Competent Manner: A Mindful Look at Events That Matter
William A. Donohue
8. Managing Interpersonal Conflict: The Mediation Promise
John G. Oetzel and Stella Ting-Toomey
Part II: Organizational Conflict
Tricia S. Jones
9. Conflict Resolution Education: Issues, Answers, and Directions
Marshall Scott Poole and Johny T. Garner
10. Perspectives on Workgroup Conflict and Communication
Anne Maydan Nicotera and Laura Kathleen Dorsey
11. Individual and Interactive Processes in Organizational Conflict
Erika L. Kirby, Stacey M. Wieland, and M. Chad McBride
12. Work/Life Conflict
David B. Lipsky and Ronald L. Seeber
13. Managing Organizational Conflicts
 
Part III: Community Conflict
John G. Oetzel and Stella Ting-Toomey
Introduction to Community Conflict
Stephen W. Littlejohn
14. Moral Conflict
Tarla Rai Peterson and Rebecca Royer Franks
15. Environmental Conflict Communication
Randall G. Rogan and Mitchell R. Hammer
16. The Emerging Field of Crisis/Hostage Negotiation: A Communication-Based Perspective
Wallace Warfield
17. Managing Racial/Ethnic Conflict for Community Building
Krishna Kandath
18. Critical Approaches to Community Conflict in Developing Countries: A Case Study of India
J. Kevin Barge
19. Dialogue, Conflict, and Community
John G. Oetzel and Stella Ting-Toomey
Part IV: Intercultural/International Conflict
John G. Oetzel, Bibiana Arcos, Phola Mabizela, A. Michael Weinman, and Qin Zhang
20. Historical, Political, and Spiritual Factors of Conflict: Understand Conflict Perspectives and Communication in the Muslim world, China, Colombia, and South Africa
Mark P. Orbe and Melodi A. Everett
21. Interracial and Interethnic Conflict and Communication in the United States
Eytan Gilboa
22. Media and International Conflict
Benjamin J. Broome and Ann-Sofi Jakobsson Hatay
23. Building Peace in Divided Societies: The Role of Intergroup Dialogue
Susan W. Coleman and Ellen Raider
24. International/Intercultural Conflict Resolution Training
John G. Oetzel, Stella Ting-Toomey, and Susana Rinderle
Conclusion: Conflict Communication in Contexts: A Social Ecological Perspective

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John G. Oetzel

John G. Oetzel (PhD, University of Iowa), is a professor in the Department of Management Communication in the Waikato Management School at the University of Waikato in Hamilton, New Zealand. He teaches courses in conflict, intercultural communication, health communication, and research methods. His research program centers on understanding and improving challenging communication among people with different group identities (particularly cultural identities). Dr. Oetzel uses quantitative survey methods and/or mixed-method designs to address three strands: (1) conflict in culturally diverse work groups and organizations, (2) communication in... More About Author

Stella Ting-Toomey

Stella Ting-Toomey (PhD, University of Washington) is a professor of human communication at California State University, Fullerton (CSUF). She has published numerous books and over more than 100 articles/chapters on the topics of intercultural conflict competence and ethnic identity negotiation process. A recent book title is Understanding Intercultural Communication, Second Edition (with Leeva Chung; Oxford University Press). Her publications have also appeared in the International Journal of Intercultural Relations, Communication Monographs, Human Communication Research, and The International Journal of Conflict Management, among others.... More About Author

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