Shaifali Nagpal

Shaifali Nagpal
Associate Vice President, Customer Services

Shaifali Nagpal heads the customer services function at SAGE India and specializes in business process outsourcing (BPO), CRM, in-service delivery, sales and vendor management. She has close to nineteen years of domestic and global experience in technology-led organizations, such as DELL IT Services and HCL Technologies Limited. An ITIL expert, she carries expertise in ITSM practices, aligning IT services with business needs. She is an avid runner and likes reading books on people management.