Reinventing Public Service Delivery in India
Selected Case Studies
- Vikram Chand - Senior Public Sector Management Specialist, The World Bank, India
| Cases and Lessons |
| Andhra Pradesh's E-Seva Model |
| Reform at the Department of Registration and Stamps in Maharashtra |
| The Bangalore Experience |
| A Case Study on Hospital Reforms from Madhya Pradesh, India |
| A Comparison |
| Issues and Strategies |
| The Relevance of International Experience |
The book presents some useful and interesting case studies…even though the focus of the book is India, the examples presented and the lessons and outcomes of these studies are relevant to most developing countries, particularly in the South Asian Region. It makes for interesting reading and would be useful to anyone interested in public service delivery, including academics, policymakers and practitioners.
This book presents an excellent collection of case studies of successful innovations in the public service delivery mechanism in India, from a study initiated by the World Bank. The overarching goal for this report was to identify common factors across cases that explained why these innovations worked.
This volume focuses on cases in successful innovations in public service delivery in India and draws lessons to initiate scaling-up and replication…. By presenting ten detailed case studies of how public services have been transformed across a range of sectors, this volume provides a deeper understanding of the key causal factors and processes involved in reform over time as well as some of the basic systemic issues that can potentially complicate the implementation of reform.
The volume “seeks to give the reader a deeper understanding of the key causal factors and processes involved in reform over time, as well as some of the basic systemic issues that can potentially complicate the implementation of reform” and it does so remarkably.