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Reinventing Public Service Delivery in India
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Reinventing Public Service Delivery in India
Selected Case Studies

First Edition
Edited by:
  • Vikram Chand - Senior Public Sector Management Specialist, The World Bank, India


May 2006 | 404 pages | SAGE India
This volume focuses on successful innovations in public service delivery in India and draws lessons to initiate scaling-up and replication. It documents and analyzes ten cases of innovation in service delivery across a range of sectors in India. The criteria used to choose these cases are four-fold. First, they represent some form of institutional reform in service delivery. Second, they have been culled from across a variety of sectors, making it possible to discern common threads in reform. Third, evidence to indicate a positive impact on service delivery includes surveys, and/or recognition by a credible external organization. Finally, these cases are examples of stable initiatives that have been in existence for at least two years.

By presenting ten detailed case studies of how public services have been transformed across a range of sectors, this volume provides a deeper understanding of the key causal factors and processes involved in reform over time as well as some of the basic systemic issues that can potentially complicate the implementation of reform.

This book will appeal to all those who are interested and involved in public service delivery in India, including scholars, development practitioners, NGOs, politicians, and administrators.
Vikram K Chand
Institutional Innovations in Public Service Delivery in India
Cases and Lessons

 
Rahul Mukherji
Promoting Competition in India's Telecom Sector
Subhash Bhatnagar
Electronic Delivery of Citizen Services
Andhra Pradesh's E-Seva Model

 
Jonathan Caseley
Re-Inventing Service Delivery in an Indian State
Reform at the Department of Registration and Stamps in Maharashtra

 
Suresh Balakrishnan
Making Service Delivery Reforms Work
The Bangalore Experience

 
Rajeev Sadanandan and N Shivkumar
Rogi Kalyan Samitis
A Case Study on Hospital Reforms from Madhya Pradesh, India

 
Prema Clarke and Jyotsna Jha
Rajasthan's Experience in Improving Service Delivery in Education
A K Venkatsubramaniam
The Political Economy of the Public Distribution System in Tamil Nadu
Sangeeta Goyal
Human Development in Tamil Nadu and Karnataka
A Comparison

 
Vikram Menon
Anti-Corruption in India
Issues and Strategies

 
E Sridharan
Electoral Finance Reform
The Relevance of International Experience

 

The book presents some useful and interesting case studies…even though the focus of the book is India, the examples presented and the lessons and outcomes of these studies are relevant to most developing countries, particularly in the South Asian Region. It makes for interesting reading and would be useful to anyone interested in public service delivery, including academics, policymakers and practitioners.

South Asia Economic Journal

This book presents an excellent collection of case studies of successful innovations in the public service delivery mechanism in India, from a study initiated by the World Bank. The overarching goal for this report was to identify common factors across cases that explained why these innovations worked.

IIMB Management Review

This volume focuses on cases in successful innovations in public service delivery in India and draws lessons to initiate scaling-up and replication…. By presenting ten detailed case studies of how public services have been transformed across a range of sectors, this volume provides a deeper understanding of the key causal factors and processes involved in reform over time as well as some of the basic systemic issues that can potentially complicate the implementation of reform.

The Pakistan Development Review

The volume “seeks to give the reader a deeper understanding of the key causal factors and processes involved in reform over time, as well as some of the basic systemic issues that can potentially complicate the implementation of reform” and it does so remarkably.

Management & Labour Studies

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Vikram Chand

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ISBN: 9789353281205
₹875.00