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Practising Quality Assurance in Social Care

Practising Quality Assurance in Social Care

September 2007 | 160 pages | Learning Matters
This book focuses specifically on quality assurance in the social work and social care context. Designed for managers and practitioners responsible for quality assurance and performance management, it utilises traditional theories and seeks to adapt these to meet the social care environment. The history and background to the development of 'quality' are examined and the literature and research reviewed in order to develop a theory base. Common practical issues and dilemmas for managers are explored with a clear service user focus throughout. Using an accessible style, this book enables readers to transfer learning to their own unique settings and roles.
The development of quality assurance and performance management in social care – setting the context
Quality assurance – theoretical models
Leading and managing a culture for improvement
Managing outcomes for service users and the role of service users as arbiters of quality assurance
Using evidence and evaluation to improve services
Improving quality through supporting the workforce
Conclusion- twelve steps to designing your quality and performance management system

Very accessible account of implementing quality assurance, and highly practical in its focus on social care. A book that will serve students well upon graduation too.

Dr Sue Vella
Social Policy And Social Work, University of Malta
November 16, 2016

Trish Hafford-Letchfield

Trish Hafford-Letchfield teaches at London South Bank University on the MSc Social Work, Leadership and Management PQ Award and on Pedagogical awards for academic staff. She has several years experience of managing adult services in the statutory sector and is currently Chair of a voluntary sector agency for Older People. Trish has several articles and books on management and organisational issues and has a particular interest in social inclusion issues in social work and social care and is currently researching the lifelong learning of Older People using Social Care Services . More About Author