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'Though the book is aimed at undergraduates and postgraduate students, it is also useful to practitioners and consultants interested in adding a non-managerial perspective to their repertoire' - TQM Magazine

Valuable read to add another dimension to quality within the workplace. Useful skills that can be used are shared in thus book.

Mrs Karen Gray

It is an excellent book. The book was not adopted because the School of Business has not scheduled a Quality Management System Course.

Also, business schools has lost number of students due to economic reasons and business slow-down.

Thanks for a well writen book.

Mohamad

Mr Mohamad Khachab

A very comprehensive book that covers a good part of the introductory course in quality.

Mr Allister Smith

Limited text associated with real-world practices and applications. Generally, the book is too generic in nature for first year students and has NO examples or applications with industry.

Dr Andrew Kimmance

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