Negotiating and Influencing Skills
The Art of Creating and Claiming Value
- Brad McRae - McRae and Associates, Halifax, Nova Scotia
Negotiation & Conflict Resolution
Negotiating and Influencing Skills addresses how to negotiate with difficult people and in difficult situations, and covers essential skills such as self-control, empathy and assertion in the negotiating process. Case studies are used to illustrate the key learning points. An annotated bibliography and a glossary of terms are included.