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Microfinance India
The Social Performance Report 2012

First Edition
  • Girija Srinivasan - International Consultant, Development Finance and Rural Livelihoods


November 2012 | 152 pages | SAGE India
Microfinance India: The Social Performance Report is an account of the developments in responsible finance and social performance space in India. The report captures the essence of policy, strategy and practice elements of social performance in the sector.

The Social Performance Report 2012 talks about the different approaches of stakeholders to the issue of improving customer protection and increasing the focus of the sector on customer welfare. It evaluates the existing products and documents the new products that are being tested or mainstreamed, which will meet the demand of customers to a greater extent.

The report highlights the role of lenders and investors and the need for their participation in institutionalizing responsible finance practices. It takes stock of the impact of microfinance and provides insights into what microfinance institutions measure, review and use to redesign their business models in relation to responsible finance. The report looks at the changes that have taken place, the changes that are necessary and the need for stakeholder collaboration to ensure customer welfare.

Foreword Radhika Agashe

Radhika Agashe
Preface

 
Overview-Finally Customers at the Core

 
Governance and Social Performance

 
Do Products Promote Responsible Finance?

 
Beyond the Business of Finance

 
Fair Treatment of Clients, Code of Conduct and Institutional Response-Intense Scrutiny?

 
Lenders, Investors and Donors-Are They Responsible?

 
Outreach-Are the Needy Served?

 
Community-owned Institutions and Member-centric Services

 
Outcomes and Impact of Microfinance

 
Section 1: Do MFIs Track their Business Outcomes and Impact on Customers?

 
Section 2: The Voices of Mature Clients

 
Future is About Balance-Everywhere

 
Technical Partners

 
Index

 

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Girija Srinivasan

Girija Srinivasan is an expert in development finance and rural livelihoods with more than 30 years of extensive experience of development banking, consulting, technical assistance and studies. After an initial career as a development banker for 14 years, she had taken to consulting working with a wide variety of international and national organisations. She has authored books and documents on community-based approaches in development finance and livelihoods. She has authored the Social Performance Report in Microfinance for four years, from 2011 to 2014. She authored the SOIL Report 2015 and 2016 jointly with N. Srinivasan. She serves on... More About Author

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ISBN: 9788132108900
₹795.00