Managing Intercultural Conflict Effectively
- Stella Ting-Toomey - California State University, Fullerton, USA
- John G. Oetzel - The University of Waikato, New Zealand
Intercultural Communication | Negotiation & Conflict Resolution | Social Psychology
"The authors of this book bring intercultural research and theory together and develop a practical framework for understanding intercultural conflict, leading to some very specific suggestions for how we can deal with it more effectively. Whereas most literature in this area focuses on a specific context, e.g. within the family, within business organizations, or within small groups, this book spans all these contexts. This book is written for people who are involved in intimate relationships, group-work, and manager- employee relationships —in other words, everyone can benefit."
Very good text for Conflict Transformation class.