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Managing Intercultural Conflict Effectively

Managing Intercultural Conflict Effectively

July 2012 | 248 pages | SAGE Publications, Inc
This is one of the first books that clearly emphasizes the role of culture and how culture serves as the primary imprint in our habitual conflict responses. It aims to improve understanding and communication among individuals from different cultural backgrounds and explains the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and integrates theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. Practical examples are used to illustrate the application of theory.
About the Authors
List of Figures & Tables
1. Intercultural Conflict. An Introduction
Practical Reasons

Culture: A Learned Meaning System

Intercultural Conflict: Basic Assumptions

2. Intercultural Conflict. A Culture-Based Situational Model
A Culture-Based Situational Conflict Model: Primary Orientation Factors

Situational and Relationship Boundary Features

Intercultural Conflict Communication: Process Factors

Intercultural Conflict Competence: Four Criteria


3. Intercultural-Intimate Conflict in Personal Relationships
Intercultural -Intimate Conflict: Primary Factors

Intercultural -Intimate Conflict: Situational Features

Intercultural -Intimate Conflict: Process Factors

Intercultural -Intimate Conflict: Outcome Dimensions

Intercultural -Intimate Conflict: Practical Guidelines

4. Intercultural Conflict in Diverse Work Groups
What is a Group?

Sources of Conflict in a Culturally Diverse Group

Culture-Based Situational Features: Influence of Group Inputs on Conflict Process

Combined Situational and Process Factors: Influence of Conflict Process on Group Outputs

Intercultural Conflict in Diverse Work Groups: Practical Guidelines

5. Intercultural Conflict Between Managers and Employees in Organizations
Conflicts Between Managers and Employees

Primary Orientation Factors: A Model of Conflict Approaches

Conflicts in Multinational Organizations

Culturally Diverse Organizations in the United States

Intercultural Conflict Between Managers and Employees: Practical Guidelines

6. Managing Intercultural Conflict Competently
Knowledge Dimension

Mindfulness Dimension

Constructive Conflict Skills Dimension


Appendix: Measures of Face Concerns and Facework Behaviors in Four National Cultures
Data Collection Procedures
Results of Panculture Factor Analyses

"The authors of this book bring intercultural research and theory together and develop a practical framework for understanding intercultural conflict, leading to some very specific suggestions for how we can deal with it more effectively. Whereas most literature in this area focuses on a specific context, e.g. within the family, within business organizations, or within small groups, this book spans all these contexts. This book is written for people who are involved in intimate relationships, group-work, and manager- employee relationships —in other words, everyone can benefit."

Dr. Allan E. Barsky

Very good text for Conflict Transformation class.

Miss Aleksandra Nesic
Center for Global Engagement, Florida State University
August 2, 2012

Stella Ting-Toomey

Stella Ting-Toomey (PhD, University of Washington) is a professor of human communication at California State University, Fullerton (CSUF). She has published numerous books and over more than 100 articles/chapters on the topics of intercultural conflict competence and ethnic identity negotiation process. A recent book title is Understanding Intercultural Communication, Second Edition (with Leeva Chung; Oxford University Press). Her publications have also appeared in the International Journal of Intercultural Relations, Communication Monographs, Human Communication Research, and The International Journal of Conflict Management, among others.... More About Author

John G. Oetzel

John G. Oetzel (PhD, University of Iowa), is a professor in the Department of Management Communication in the Waikato Management School at the University of Waikato in Hamilton, New Zealand. He teaches courses in conflict, intercultural communication, health communication, and research methods. His research program centers on understanding and improving challenging communication among people with different group identities (particularly cultural identities). Dr. Oetzel uses quantitative survey methods and/or mixed-method designs to address three strands: (1) conflict in culturally diverse work groups and organizations, (2) communication in... More About Author

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ISBN: 9780803948433

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