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Managerial Communication
Strategies and Applications

Sixth Edition
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Business & Management

January 2015 | 456 pages | SAGE Publications, Inc
Managerial Communication: Strategies and Applications focuses on skills and strategies that managers need in today’s workplace. This book continues to be the market leader for its strategic approach, solid research base, comprehensive range of topics, even-handed examination of oral and written channels, and focus on managerial, not entry-level, competencies. In the Sixth Edition, author Geraldine E. Hynes preserves the book’s key strengths while reflecting the realities of the contemporary workplace. Each chapter has been reorganized to enhance student learning and the content has been updated to spotlight best practices for managers.  
 
Part 1: Managing in Contemporary Organizations
 
Chapter 1: Communication in Contemporary Organizations
A Brief History of Managerial Communication

 
Factors Affecting Communication Contingencies

 
The Transition

 
Cases for Small Group Discussion

 
 
Chapter 2: The Managerial Communication Process
Levels of Managerial Communication

 
A Strategic Approach

 
Feedback and Measures of Effectiveness

 
Critical Errors in Communication

 
Cases for Small Group Discussion

 
 
Chapter 3: Communicating with Technology
A Framework For Using Technologically Mediated Communication

 
Matching Technology and the Message

 
A Look to the Future

 
The Management Challenge

 
Cases for Small Group Discussion

 
 
Part 2: Group Communication Strategies
 
Chapter 4: Managing Meetings and Teams
Advantages and Disadvantages of Working in Teams

 
Strategic Considerations for Meetings

 
Strategic Considerations for Face-to-Face Meetings

 
Strategic Considerations for Virtual Meetings

 
Group Decision-Making Formats

 
Cases for Small Group Discussion

 
 
Chapter 5: Making Presentations
Plan Your Presentation

 
Organize Your Presentation

 
Prepare Your Visual Aids

 
Deliver Your Presentation

 
Media Presentations

 
Team Presentations

 
Impromptu Speaking

 
Cases for Discussion

 
 
Part 3: Managerial Writing Strategies
 
Chapter 6: Contemporary Managerial Writing
Collaborative Writing

 
The Unique Role of Managerial Writing

 
Stage One: Planning

 
Stage Two: Composing

 
Stage Three: Revising

 
Case for Small Group Discussion: Back to School

 
 
Chapter 7: Writing Routine Messages
Audience Adaptation

 
Strategies

 
Specific Types: Direct Messages

 
Specific Types: Indirect Messages

 
Letter Formats

 
Internal Correspondence

 
Cases for Small Group Discussion

 
 
Chapter 8: Writing Management Reports and Proposals
The Report Writing Process

 
Strategic Considerations

 
Memo and Letter Reports

 
Elements of the Formal Report

 
Visual Aids

 
Cases for Small Group Discussion

 
 
Part 4: Strategies for Understanding Messages
 
Chapter 9: Managerial Listening
Benefits of Listening

 
Barriers to Listening

 
General Techniques for Listening

 
Specific Techniques for Active Listening

 
Specific Techniques for Interactive Listening

 
Listening to Informal Communication

 
Listening to the Total Environment

 
Developing a Listening Climate

 
Cases for Small Group Discussion

 
 
Chapter 10: Nonverbal Communication
The Importance of Nonverbal Communication

 
The Functions of Nonverbal Cues

 
Movement

 
Spatial Messages

 
Personal Appearance

 
Voice

 
Applications of Nonverbal Communication Research

 
Nonverbal Signs of Deception

 
Cases for Small Group Discussion

 
 
Chapter 11: Intercultural Managerial Communication
Rationale

 
What is Culture?

 
Intercultural Myths

 
Some of the Ways in Which We Differ

 
Should You Learn the Language?

 
Nonverbal Sensitivity

 
What is a Good Intercultural Communicator?

 
Developing Interculturally Sensitive Managers

 
Cases for Small Group Discussion

 
 
Part 5: Interpersonal Communication Strategies
 
Chapter 12: Conflict Management
Benefits of Conflict

 
The Relationship Between Communication and Conflict

 
Sources of Conflict

 
Strategies in Conflict Resolution

 
Problem Solving: The Win-Win Strategy

 
Conflict and Management Success

 
Cases for Small Group Discussion

 
 
Chapter 13: Managerial Negotiation
Negotiation and Networking

 
Negotiation and Conflict

 
A Strategic Model for Negotiations

 
Layer 1: Culture and Climate

 
Layer 2: Sender, Receiver, and Purpose

 
Layer 3: Time, Environment, Content, and Channel

 
Layer 4: Core Strategies

 
Cases for Small Group Discussion

 
 
Chapter 14: Conducting Interviews
Barriers to Effective Interviews

 
Questions that Lead to Effective Interviews

 
Employment Interviews

 
Performance Review Interviews

 
Networking

 
Cases for Small Group Discussion

 

Supplements

Instructor Teaching Site
Calling all instructors!
It’s easy to log on to SAGE’s password-protected Instructor Teaching Site at study.sagepub.com/hynes6e for complete and protected access to all text-specific Instructor Resources for Managerial Communication, Sixth Edition, by Geraldine E. Hynes. Simply provide your institutional information for verification and within 72 hours you’ll be able to use your login information for any SAGE title! 

Password-protected Instructor Resources include the following:

  • A Microsoft® Word® test bank written by the author, Geraldine E. Hynes, contains multiple choice, true/false, and short answer questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
  • A Respondus electronic test bank, written by Geraldine E. Hynes, is available and can be used on PCs. The test bank contains multiple choice, true/false, short answer, and essay questions for each chapter and provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding. Respondus is also compatible with many popular learning management systems so you can easily get your test questions into your online course.
  • Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course. 
  • The Instructor Teaching Site includes cases for small groups with discussion questions and answers.
  • Lecture notes summarize key concepts on a chapter-by-chapter basis to help with preparation for lectures and class discussions.
  • Sample course syllabi for semester and quarter courses provide suggested models for use when creating the syllabi for your courses.
  • Lively and stimulating ideas for class activities that can be used in class to reinforce active learning. The activities apply to individual or group projects.
  • Chapter-specific discussion questions with suggested answers help launch classroom interaction by prompting students to engage with the material and by reinforcing important content. 
  • Web resources are included for further research and insights. 
Student Study Site
Use the Student Study Site to get the most out of your course!

The open-access Student Study Site includes the following:

  • Mobile-friendly web quizzes allow for independent assessment of progress made in learning course material.
  • Web resources are included for further research and insights. 

"To say that effective communication is a cornerstone of effective management is a considerable understatement.  No matter how strong a person’s technical abilities may be, if they can’t communicate effectively then they might as well not have done the work.     

I’ve been using this text for over a decade since I took Dr. Hynes’ course during undergraduate studies.  Of all the texts in my library this is the one I reference the most.  It is brilliantly organized, filled with real world examples, and, simply put, stunningly effective."  

Ted Craver
Chief Credit Officer, Liberty Bank

“This text provides an excellent combination of managerial theory with managerial communications.”

Marcel M. Robles
Eastern Kentucky University

“Dr. Hynes has provided a wealth of information here that is well grounded in theory, yet is applied in a practical manner, and offered in a clear, understandable, relatable way. Beyond the classroom, the text could serve as an excellent guide for managers as they progress through their careers.”

Nancy Schullery, Ph.D.
Western Michigan University

"The book is indeed very practical. Recently, I finished a different communication course. The behavioral approach to managerial communication (explained in chapter one) is a wonderful description of that textbook. Communication seemed to require a new set of rules for every situation. I probably walked away with one good application. In contrast, this book has a realistic approach that helps me learn practical skills."

Lauren
Student, Thomas Edison State College

The text arrived after the decision date, unfortunately. The text used was less than satisfactory. I found Managerial Communication to be useful, with excellent examples and strong organization. When I next teach the course, I will adopt this book.

Peggy Elliott
Communications Dept, Univ Of South Carolina-Aiken
April 16, 2016

Excellent text and materials.

Dr Guy Langvardt, Ph.D.
Business Administration , California Miramar University
February 16, 2016

The layout of the book works perfectly with the subject material. The time and effort put into this book successfully displays a remarkable since of awareness, knowledge, and approach. The students will be able to learn from it and the material is very clear.

Professor Kevin Sanford
Business Dept, Los Angeles Valley College
January 19, 2016

Broad coverage of topic--timely.

Mr Darrell Mullins
Comm Theatre Arts Dept, Salisbury University
June 30, 2015

I would recommend this book to my Master as well as to my PhD students as a supplemental guide.

Professor Alfred Zimmermann
Faculty of Informatics, Reutlingen University of Applied Sci
May 26, 2015

Clear and concise reading. Excellent case studies. Smooth reading

Ms Selina Parker
admission, Clara muhammahmed
April 22, 2015

Sample Materials & Chapters

Chapter 3

Chapter 10


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Geraldine Elizabeth Hynes

Geraldine E. Hynes, PhD, is a professor in the College of Business Administration, Sam Houston State University, Huntsville, Texas, USA, where she has taught business and managerial communication at the undergraduate and graduate levels since 2001. She is also a communication consultant, executive coach, and contract trainer for business, government, and not-for-profit organizations. Her award-winning research has been published in scholarly journals and books in several countries and languages. She provides leadership to her discipline through the Association for Business Communication and was elected ABC president in 2010.  More About Author

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ISBN: 9781483358550
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