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Managerial  Communication

Managerial Communication
Strategies and Applications

Sixth Edition

Other Titles in:
Business & Management

456 pages | SAGE Publications, Inc
Managerial Communication: Strategies and Applications focuses on skills and strategies that managers need in today’s workplace. This book continues to be the market leader for its strategic approach, solid research base, comprehensive range of topics, even-handed examination of oral and written channels, and focus on managerial, not entry-level, competencies. In the Sixth Edition, author Geraldine E. Hynes preserves the book’s key strengths while reflecting the realities of the contemporary workplace. Each chapter has been reorganized to enhance student learning and the content has been updated to spotlight best practices for managers.  
Part 1: Managing in Contemporary Organizations
Chapter 1: Communication in Contemporary Organizations
A Brief History of Managerial Communication

Factors Affecting Communication Contingencies

The Transition

Cases for Small Group Discussion

Chapter 2: The Managerial Communication Process
Levels of Managerial Communication

A Strategic Approach

Feedback and Measures of Effectiveness

Critical Errors in Communication

Cases for Small Group Discussion

Chapter 3: Communicating with Technology
A Framework For Using Technologically Mediated Communication

Matching Technology and the Message

A Look to the Future

The Management Challenge

Cases for Small Group Discussion

Part 2: Group Communication Strategies
Chapter 4: Managing Meetings and Teams
Advantages and Disadvantages of Working in Teams

Strategic Considerations for Meetings

Strategic Considerations for Face-to-Face Meetings

Strategic Considerations for Virtual Meetings

Group Decision-Making Formats

Cases for Small Group Discussion

Chapter 5: Making Presentations
Plan Your Presentation

Organize Your Presentation

Prepare Your Visual Aids

Deliver Your Presentation

Media Presentations

Team Presentations

Impromptu Speaking

Cases for Discussion

Part 3: Managerial Writing Strategies
Chapter 6: Contemporary Managerial Writing
Collaborative Writing

The Unique Role of Managerial Writing

Stage One: Planning

Stage Two: Composing

Stage Three: Revising

Case for Small Group Discussion: Back to School

Chapter 7: Writing Routine Messages
Audience Adaptation


Specific Types: Direct Messages

Specific Types: Indirect Messages

Letter Formats

Internal Correspondence

Cases for Small Group Discussion

Chapter 8: Writing Management Reports and Proposals
The Report Writing Process

Strategic Considerations

Memo and Letter Reports

Elements of the Formal Report

Visual Aids

Cases for Small Group Discussion

Part 4: Strategies for Understanding Messages
Chapter 9: Managerial Listening
Benefits of Listening

Barriers to Listening

General Techniques for Listening

Specific Techniques for Active Listening

Specific Techniques for Interactive Listening

Listening to Informal Communication

Listening to the Total Environment

Developing a Listening Climate

Cases for Small Group Discussion

Chapter 10: Nonverbal Communication
The Importance of Nonverbal Communication

The Functions of Nonverbal Cues


Spatial Messages

Personal Appearance


Applications of Nonverbal Communication Research

Nonverbal Signs of Deception

Cases for Small Group Discussion

Chapter 11: Intercultural Managerial Communication

What is Culture?

Intercultural Myths

Some of the Ways in Which We Differ

Should You Learn the Language?

Nonverbal Sensitivity

What is a Good Intercultural Communicator?

Developing Interculturally Sensitive Managers

Cases for Small Group Discussion

Part 5: Interpersonal Communication Strategies
Chapter 12: Conflict Management
Benefits of Conflict

The Relationship Between Communication and Conflict

Sources of Conflict

Strategies in Conflict Resolution

Problem Solving: The Win-Win Strategy

Conflict and Management Success

Cases for Small Group Discussion

Chapter 13: Managerial Negotiation
Negotiation and Networking

Negotiation and Conflict

A Strategic Model for Negotiations

Layer 1: Culture and Climate

Layer 2: Sender, Receiver, and Purpose

Layer 3: Time, Environment, Content, and Channel

Layer 4: Core Strategies

Cases for Small Group Discussion

Chapter 14: Conducting Interviews
Barriers to Effective Interviews

Questions that Lead to Effective Interviews

Employment Interviews

Performance Review Interviews


Cases for Small Group Discussion



Instructor Teaching Site
Calling all instructors!
It’s easy to log on to SAGE’s password-protected Instructor Teaching Site at for complete and protected access to all text-specific Instructor Resources for Managerial Communication, Sixth Edition, by Geraldine E. Hynes. Simply provide your institutional information for verification and within 72 hours you’ll be able to use your login information for any SAGE title! 

Password-protected Instructor Resources include the following:

  • A Microsoft® Word® test bank written by the author, Geraldine E. Hynes, contains multiple choice, true/false, and short answer questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
  • A Respondus electronic test bank, written by Geraldine E. Hynes, is available and can be used on PCs. The test bank contains multiple choice, true/false, short answer, and essay questions for each chapter and provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding. Respondus is also compatible with many popular learning management systems so you can easily get your test questions into your online course.
  • Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course. 
  • The Instructor Teaching Site includes cases for small groups with discussion questions and answers.
  • Lecture notes summarize key concepts on a chapter-by-chapter basis to help with preparation for lectures and class discussions.
  • Sample course syllabi for semester and quarter courses provide suggested models for use when creating the syllabi for your courses.
  • Lively and stimulating ideas for class activities that can be used in class to reinforce active learning. The activities apply to individual or group projects.
  • Chapter-specific discussion questions with suggested answers help launch classroom interaction by prompting students to engage with the material and by reinforcing important content. 
  • Web resources are included for further research and insights. 
Student Study Site
Use the Student Study Site to get the most out of your course!

The open-access Student Study Site includes the following:

  • Mobile-friendly web quizzes allow for independent assessment of progress made in learning course material.
  • Web resources are included for further research and insights. 

"To say that effective communication is a cornerstone of effective management is a considerable understatement.  No matter how strong a person’s technical abilities may be, if they can’t communicate effectively then they might as well not have done the work.     

I’ve been using this text for over a decade since I took Dr. Hynes’ course during undergraduate studies.  Of all the texts in my library this is the one I reference the most.  It is brilliantly organized, filled with real world examples, and, simply put, stunningly effective."  

Ted Craver
Chief Credit Officer, Liberty Bank

“This text provides an excellent combination of managerial theory with managerial communications.”

Marcel M. Robles
Eastern Kentucky University

“Dr. Hynes has provided a wealth of information here that is well grounded in theory, yet is applied in a practical manner, and offered in a clear, understandable, relatable way. Beyond the classroom, the text could serve as an excellent guide for managers as they progress through their careers.”

Nancy Schullery, Ph.D.
Western Michigan University

"The book is indeed very practical. Recently, I finished a different communication course. The behavioral approach to managerial communication (explained in chapter one) is a wonderful description of that textbook. Communication seemed to require a new set of rules for every situation. I probably walked away with one good application. In contrast, this book has a realistic approach that helps me learn practical skills."

Student, Thomas Edison State College

The text arrived after the decision date, unfortunately. The text used was less than satisfactory. I found Managerial Communication to be useful, with excellent examples and strong organization. When I next teach the course, I will adopt this book.

Peggy Elliott
Communications Dept, Univ Of South Carolina-Aiken
November 29, 2015

Excellent text and materials.

Dr Guy Langvardt, Ph.D.
Business Administration , California Miramar University
October 8, 2015

The layout of the book works perfectly with the subject material. The time and effort put into this book successfully displays a remarkable since of awareness, knowledge, and approach. The students will be able to learn from it and the material is very clear.

Professor Kevin Sanford
Business Dept, Los Angeles Valley College
January 17, 2016

Broad coverage of topic--timely.

Mr Darrell Mullins
Comm Theatre Arts Dept, Salisbury University
June 30, 2015

I would recommend this book to my Master as well as to my PhD students as a supplemental guide.

Professor Alfred Zimmermann
Faculty of Informatics, Reutlingen University of Applied Sci
May 26, 2015

Clear and concise reading. Excellent case studies. Smooth reading

Ms Selina Parker
admission, Clara muhammahmed
April 22, 2015

Sample Materials & Chapters

Chapter 3

Chapter 10

Geraldine E. Hynes

Geraldine E. Hynes, PhD, is a professor of technical communication at Minnesota State University, Mankato. She has taught undergraduate courses in business communication, technical communication, visual rhetoric and document design, and research methods; at the graduate level, she has taught managerial communication, proposals, and instructional design. From 2017 to 2019, she was the director of the Center for Excellence in Teaching and Learning. She is currently the university’s interim associate vice president for undergraduate education.  More About Author