You are here

Managerial  Communication

Managerial Communication
Strategies and Applications

Sixth Edition
Additional resources:

Other Titles in:
Business & Management

January 2015 | 456 pages | SAGE Publications, Inc
Managerial Communication: Strategies and Applications focuses on skills and strategies that managers need in today’s workplace. This book continues to be the market leader for its strategic approach, solid research base, comprehensive range of topics, even-handed examination of oral and written channels, and focus on managerial, not entry-level, competencies. In the Sixth Edition, author Geraldine E. Hynes preserves the book’s key strengths while reflecting the realities of the contemporary workplace. Each chapter has been reorganized to enhance student learning and the content has been updated to spotlight best practices for managers.  
Part 1: Managing in Contemporary Organizations
Chapter 1: Communication in Contemporary Organizations
A Brief History of Managerial Communication  
Factors Affecting Communication Contingencies  
The Transition  
Cases for Small Group Discussion  
Chapter 2: The Managerial Communication Process
Levels of Managerial Communication  
A Strategic Approach  
Feedback and Measures of Effectiveness  
Critical Errors in Communication  
Cases for Small Group Discussion  
Chapter 3: Communicating with Technology
A Framework For Using Technologically Mediated Communication  
Matching Technology and the Message  
A Look to the Future  
The Management Challenge  
Cases for Small Group Discussion  
Part 2: Group Communication Strategies
Chapter 4: Managing Meetings and Teams
Advantages and Disadvantages of Working in Teams  
Strategic Considerations for Meetings  
Strategic Considerations for Face-to-Face Meetings  
Strategic Considerations for Virtual Meetings  
Group Decision-Making Formats  
Cases for Small Group Discussion  
Chapter 5: Making Presentations
Plan Your Presentation  
Organize Your Presentation  
Prepare Your Visual Aids  
Deliver Your Presentation  
Media Presentations  
Team Presentations  
Impromptu Speaking  
Cases for Discussion  
Part 3: Managerial Writing Strategies
Chapter 6: Contemporary Managerial Writing
Collaborative Writing  
The Unique Role of Managerial Writing  
Stage One: Planning  
Stage Two: Composing  
Stage Three: Revising  
Case for Small Group Discussion: Back to School  
Chapter 7: Writing Routine Messages
Audience Adaptation  
Specific Types: Direct Messages  
Specific Types: Indirect Messages  
Letter Formats  
Internal Correspondence  
Cases for Small Group Discussion  
Chapter 8: Writing Management Reports and Proposals
The Report Writing Process  
Strategic Considerations  
Memo and Letter Reports  
Elements of the Formal Report  
Visual Aids  
Cases for Small Group Discussion  
Part 4: Strategies for Understanding Messages
Chapter 9: Managerial Listening
Benefits of Listening  
Barriers to Listening  
General Techniques for Listening  
Specific Techniques for Active Listening  
Specific Techniques for Interactive Listening  
Listening to Informal Communication  
Listening to the Total Environment  
Developing a Listening Climate  
Cases for Small Group Discussion  
Chapter 10: Nonverbal Communication
The Importance of Nonverbal Communication  
The Functions of Nonverbal Cues  
Spatial Messages  
Personal Appearance  
Applications of Nonverbal Communication Research  
Nonverbal Signs of Deception  
Cases for Small Group Discussion  
Chapter 11: Intercultural Managerial Communication
What is Culture?  
Intercultural Myths  
Some of the Ways in Which We Differ  
Should You Learn the Language?  
Nonverbal Sensitivity  
What is a Good Intercultural Communicator?  
Developing Interculturally Sensitive Managers  
Cases for Small Group Discussion  
Part 5: Interpersonal Communication Strategies
Chapter 12: Conflict Management
Benefits of Conflict  
The Relationship Between Communication and Conflict  
Sources of Conflict  
Strategies in Conflict Resolution  
Problem Solving: The Win-Win Strategy  
Conflict and Management Success  
Cases for Small Group Discussion  
Chapter 13: Managerial Negotiation
Negotiation and Networking  
Negotiation and Conflict  
A Strategic Model for Negotiations  
Layer 1: Culture and Climate  
Layer 2: Sender, Receiver, and Purpose  
Layer 3: Time, Environment, Content, and Channel  
Layer 4: Core Strategies  
Cases for Small Group Discussion  
Chapter 14: Conducting Interviews
Barriers to Effective Interviews  
Questions that Lead to Effective Interviews  
Employment Interviews  
Performance Review Interviews  
Cases for Small Group Discussion  


Instructor Teaching Site
Calling all instructors!
It’s easy to log on to SAGE’s password-protected Instructor Teaching Site at for complete and protected access to all text-specific Instructor Resources for Managerial Communication, Sixth Edition, by Geraldine E. Hynes. Simply provide your institutional information for verification and within 72 hours you’ll be able to use your login information for any SAGE title! 

Password-protected Instructor Resources include the following:

  • A Microsoft® Word® test bank written by the author, Geraldine E. Hynes, contains multiple choice, true/false, and short answer questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
  • A Respondus electronic test bank, written by Geraldine E. Hynes, is available and can be used on PCs. The test bank contains multiple choice, true/false, short answer, and essay questions for each chapter and provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding. Respondus is also compatible with many popular learning management systems so you can easily get your test questions into your online course.
  • Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course. 
  • The Instructor Teaching Site includes cases for small groups with discussion questions and answers.
  • Lecture notes summarize key concepts on a chapter-by-chapter basis to help with preparation for lectures and class discussions.
  • Sample course syllabi for semester and quarter courses provide suggested models for use when creating the syllabi for your courses.
  • Lively and stimulating ideas for class activities that can be used in class to reinforce active learning. The activities apply to individual or group projects.
  • Chapter-specific discussion questions with suggested answers help launch classroom interaction by prompting students to engage with the material and by reinforcing important content. 
  • Web resources are included for further research and insights. 
Student Study Site
Use the Student Study Site to get the most out of your course!

The open-access Student Study Site includes the following:

  • Mobile-friendly web quizzes allow for independent assessment of progress made in learning course material.
  • Web resources are included for further research and insights. 

"To say that effective communication is a cornerstone of effective management is a considerable understatement.  No matter how strong a person’s technical abilities may be, if they can’t communicate effectively then they might as well not have done the work.     

I’ve been using this text for over a decade since I took Dr. Hynes’ course during undergraduate studies.  Of all the texts in my library this is the one I reference the most.  It is brilliantly organized, filled with real world examples, and, simply put, stunningly effective."  

Ted Craver
Chief Credit Officer, Liberty Bank

“This text provides an excellent combination of managerial theory with managerial communications.”

Marcel M. Robles
Eastern Kentucky University

“Dr. Hynes has provided a wealth of information here that is well grounded in theory, yet is applied in a practical manner, and offered in a clear, understandable, relatable way. Beyond the classroom, the text could serve as an excellent guide for managers as they progress through their careers.”

Nancy Schullery, Ph.D.
Western Michigan University

"The book is indeed very practical. Recently, I finished a different communication course. The behavioral approach to managerial communication (explained in chapter one) is a wonderful description of that textbook. Communication seemed to require a new set of rules for every situation. I probably walked away with one good application. In contrast, this book has a realistic approach that helps me learn practical skills."

Student, Thomas Edison State College

The text arrived after the decision date, unfortunately. The text used was less than satisfactory. I found Managerial Communication to be useful, with excellent examples and strong organization. When I next teach the course, I will adopt this book.

Peggy Elliott
Communications Dept, Univ Of South Carolina-Aiken
April 16, 2016

Excellent text and materials.

Dr Guy Langvardt, Ph.D.
Business Administration , California Miramar University
February 16, 2016

The layout of the book works perfectly with the subject material. The time and effort put into this book successfully displays a remarkable since of awareness, knowledge, and approach. The students will be able to learn from it and the material is very clear.

Professor Kevin Sanford
Business Dept, Los Angeles Valley College
January 19, 2016

Broad coverage of topic--timely.

Mr Darrell Mullins
Comm Theatre Arts Dept, Salisbury University
June 30, 2015

I would recommend this book to my Master as well as to my PhD students as a supplemental guide.

Professor Alfred Zimmermann
Faculty of Informatics, Reutlingen University of Applied Sci
May 26, 2015

Clear and concise reading. Excellent case studies. Smooth reading

Ms Selina Parker
admission, Clara muhammahmed
April 22, 2015

Sample Materials & Chapters

Chapter 3

Chapter 10

Preview this book

Geraldine Elizabeth Hynes

Geraldine E. Hynes, PhD, is a professor in the College of Business Administration, Sam Houston State University, Huntsville, Texas, USA, where she has taught business and managerial communication at the undergraduate and graduate levels since 2001. She is also a communication consultant, executive coach, and contract trainer for business, government, and not-for-profit organizations. Her award-winning research has been published in scholarly journals and books in several countries and languages. She provides leadership to her discipline through the Association for Business Communication and was elected ABC president in 2010.  More About Author

Purchasing options

Please select a format:

ISBN: 9781483358550