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Management Fundamentals
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Management Fundamentals
Concepts, Applications, and Skill Development

Ninth Edition
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Business & Management

January 2020 | 704 pages | SAGE Publications, Inc
Packed with experiential exercises, self-assessments, and group activities, the Ninth Edition of Management Fundamentals: Concepts, Applications, and Skill Development develops essential management skills students can use in their personal and professional lives. Bestselling author Robert N. Lussier uses the most current examples to illustrate management concepts in today’s ever-changing business world. This fully updated new edition provides new coverage of important topics like generational differences, sexual harassment, AI, and cybersecurity. Students learn about management in the real world with 18 new cases, including cases on the NBA, H&M, Netflix, and Peloton.   

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Preface
 
Acknowledgments
 
About the Author
 
Part I: The Global Management Environment
 
CHAPTER 1. Management and Its History
Why Study Management?

 
What Is a Manager’s Responsibility?

 
What Does It Take to Be a Successful Manager?

 
Management Functions

 
Management Roles

 
Differences Among Managers

 
A Brief History of Management

 
Objectives of the Book

 
Trends and Issues in Management

 
Chapter Summary

 
Review

 
Cases

 
Skill Builders

 
 
CHAPTER 2. The Environment: Culture, Ethics, and Social Responsibility
The Environment

 
Organizational Culture

 
Business Ethics

 
Unethical Behavior

 
Factors That Influence Behavior to Be Ethical or Unethical

 
Guides to Ethical Behavior

 
Managing Ethics

 
Social Responsibility and Sustainability

 
Trends and Issues in Management

 
Chapter Summary

 
Review

 
Cases

 
Skill Builders

 
 
CHAPTER 3. Managing Diversity in a Global Environment
The Global Environment

 
Ethnocentrism Is Out and “Made in America” Is Blurred

 
Managing Foreign Trade

 
Workplace Diversity and Inclusion

 
Types of Diversity and Managing Diversity

 
Global Diversity

 
Managing Global Business

 
Trends and Issues in Management

 
Chapter Summary

 
Review

 
Cases

 
Skill Builders

 
 
Part II : Planning
 
CHAPTER 4. Creative Problem Solving and Decision Making
Problem Solving and Decision Making: An Overview

 
Decision-Making Styles

 
The Decision-Making Model

 
Classify and Define the Problem or Opportunity

 
Set Objectives and Criteria

 
Generate Creative and Innovative Alternatives

 
Analyze Alternatives and Select the Most Feasible

 
Plan, Implement the Decision, and Control

 
Using the Decision-Making Model

 
Trends and Issues in Management

 
Chapter Summary

 
Review

 
Cases

 
Skill Builders

 
 
CHAPTER 5. Strategic and Operational Planning
Strategic and Operational Planning

 
Developing the Mission and Analyzing the Environment

 
Setting Objectives

 
Corporate-Level Strategies

 
Business-Level Strategies

 
Operational-Level Planning

 
Time Management

 
Implementing and Controlling Strategies

 
Trends and Issues in Management

 
Chapter Summary

 
Review

 
Cases

 
Skill Builders

 
 
CHAPTER 6. Managing Change, Innovation, and Entrepreneurship
Innovation and Change

 
Managing Innovation

 
Managing Change

 
Organizational Development

 
Entrepreneurship

 
Trends and Issues in Management

 
Chapter Summary

 
Review

 
Cases

 
Skill Builders

 
 
Part III : Organizing
 
CHAPTER 7. Organizing and Delegating Work
Organizational Considerations and Principles

 
Authority

 
Organizational Design

 
Contemporary Organizational Design

 
Job Design

 
Setting Priorities

 
Multitasking

 
Delegating

 
Trends and Issues in Management

 
Chapter Summary

 
Review

 
Cases

 
Skill Builders

 
 
CHAPTER 8. Managing Teamwork
Group and Team Performance

 
The Group Performance Model

 
Group Structure

 
Group Process

 
Stages of Group Development and Management Styles

 
Developing Groups Into Teams

 
Managing Meetings

 
Trends and Issues in Management

 
Chapter Summary

 
Review

 
Cases

 
Skill Builders

 
 
CHAPTER 9. Human Resources Management
The Human Resources Management Process

 
The Legal Environment

 
Harassment, Sexual Harassment, and Workplace Romance

 
Human Resources Planning

 
Attracting Employees

 
Developing Employees

 
Retaining Employees

 
Separating Employees

 
Trends and Issues in Management

 
Chapter Summary

 
Review

 
Cases

 
Skill Builders

 
Appendix: Career Management and Networking

 
Appendix Summary

 
Review

 
Skill Builders

 
 
Part IV: Leading
 
CHAPTER 10. Organizational Behavior: Power, Politics, Negotiation, Conflict, and Stress
Organizational Behavior (OB)

 
Thoughts, Self-Confidence, and Self-Esteem

 
Personality

 
Perception

 
Attitudes

 
Shaping OB Foundations

 
Organizational Power and Politics

 
Negotiation

 
Conflict

 
Stress

 
Trends and Issues in Management

 
Chapter Summary

 
Review

 
Cases

 
Skill Builders

 
 
CHAPTER 11. Motivating for High Performance
Motivation and Performance

 
Content Motivation Theories

 
Process Motivation Theories

 
Reinforcement Theory

 
Combining the Motivation Process and Motivation Theories

 
Motivating Employees With Rewards and Recognition

 
Trends and Issues in Management

 
Chapter Summary

 
Review

 
Cases

 
Skill Builders

 
 
CHAPTER 12. Leading With Influence
Leadership and Trust

 
Leadership Trait Theory

 
Behavioral Leadership Theories

 
Situational Leadership Theories

 
Contemporary Leadership Theories

 
Trends and Issues in Management

 
Chapter Summary

 
Review

 
Cases

 
Skill Builders

 
 
CHAPTER 13. Communication, Information Technology, and Emotional Intelligence
Organizational Communication

 
Information Technology and Big Data

 
Types of Information Systems

 
Information Networks

 
The Interpersonal Communication Process and Mindfulness

 
Communication Barriers

 
Message Transmission Channels

 
Sending Messages

 
Receiving Messages

 
Responding to Messages

 
Dealing With Emotions and Emotional Intelligence

 
Criticism

 
Trends and Issues in Management

 
Chapter Summary

 
Review

 
Cases

 
Skill Builders

 
 
Part V: Controlling
 
CHAPTER 14. Managing Control Systems, Finances, and People
Organizational and Functional Area Control Systems

 
Establishing Control Systems

 
Control Frequency and Methods

 
Financial Controls: The Master Budgeting Process

 
Managing People

 
Trends and Issues in Management

 
Chapter Summary

 
Review

 
Cases

 
Skill Builders

 
 
CHAPTER 15. Operations, Quality, and Productivity
Operations

 
Classifying Operations Systems

 
Designing Operations Systems

 
Managing Operations Systems and the Supply Chain

 
Productivity and the Balanced Scorecard

 
Trends and Issues in Management

 
Chapter Summary

 
Review

 
Cases

 
Skill Builders

 
 
Glossary
 
Notes
 
Name Index
 
Company Index
 
Subject Index
 
List of Features

Supplements

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Robert N. Lussier

Robert N. Lussier is a professor of management at Springfield College. Through teaching management courses for more than 25 years, he has developed innovative methods for applying concepts and developing skills that can be used both personally and professionally. A prolific writer, Dr. Lussier has more than 425 publications to his credit, including Management 7e (SAGE), Human Relations 10e (McGraw-Hill), and Leadership 6e (South Western/Cengage) and has published in top tier academic journals. He holds a bachelor of science in business administration from Salem State College, master’s degrees in business and education from Suffolk... More About Author

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