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Knowledge Based Marketing
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Knowledge Based Marketing
The Twenty-First Century Competitive EDGE

First Edition

Other Titles in:
Marketing

June 2004 | 288 pages | SAGE Response
In recent years, organizations and even governments across the globe have begun to appreciate the critical role of knowledge in stimulating and sustaining rapid growth. Many believe that, in a modern economy, knowledge is the most important resource within companies based anywhere in the world. The advent of the Internet and automated e-business systems has provided an important catalyst for firms wishing to exploit the benefits of using knowledge to support their electronic trading activities.

Knowledge Based Marketing is a guide to how knowledge can be utilized to underpin and enhance the marketing management function within organisations. Ian Chaston covers all aspects of this concept by drawing upon various published sources and by the use of case materials to illustrate knowledge management in practice.

Preface

 
Knowledge and the Organisation

 
Marketing and Application of Knowledge

 
The Advent of E-Commerce

 
Mapping Knowledge Systems

 
Internal Competence

 
Knowledge-based Positioning

 
Constructing Knowledge Plans

 
Product Knowledge and Innovation

 
Knowledge Provision Through Promotion

 
Pricing and Distribution

 
Managing Services and Customer Relationships

 
Process Implementation

 
Index

 

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Ian Chaston

Ian Chaston is a Professor at the University of Auckland Business School in New Zealand. His primary role is assisting the further development of the School’s Centre for Innovation and Entrepreneurship. He is also a Visiting Professor at RMIT in Vietnam. Ian is the founder of Netboard (www.netboard.biz) which offers free online training in IT and interpersonal skills to assist students and young job seekers enhance their employability skills. Research interests include entrepreneurship, online marketing and small business management.  More About Author

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ISBN: 9788178293967
₹775.00