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Cornell Hospitality Quarterly

Cornell Hospitality Quarterly

eISSN: 19389663 | ISSN: 19389655 | Current volume: 65 | Current issue: 2 Frequency: Quarterly

The Cornell Hospitality Quarterly (CHQ) is a peer reviewed, applied, scholarly journal published quarterly in association with Cornell University’s School of Hotel Administration and the newly formed Cornell SC Johnson College of Business. CHQ aims to be the source of the most important advances in research that is specific to the hospitality industry. Conceptual and empirical papers, case studies, and research notes on any industry-relevant topic, from any discipline and using any methodology are welcome, provided they offer new insights about important industry challenges and issues. We offer constructive, developmental feedback from some of the leading industry experts and thought leaders, and work in a collaborative fashion with authors to ensure that only the highest quality papers are published.

CHQ has the following attractive attributes:

  • 3.5 JCR Impact Factor in 2022
  • 5% acceptance rate in 2022

This journal is a member of the Committee on Publication Ethics (COPE).

All issues of CHQ are available to browse online.

The primary objective of the Cornell Hospitality Quarterly is to publish articles that provide timely and actionable prescription for hospitality management research and practice. Specifically, we aim to publish empirical, conceptual, and case study papers that provide new insights about important industry challenges and issues. The content will address a broad range of topics that are relevant to service firms across industry segments (hospitality, travel, tourism, and related contexts) including strategic management, human resources, marketing, finance, real estate, accounting, operational management, facilities and design, information systems and technology, communications, travel and tourism, and general management. Original Research articles and shorter Research Notes will be clearly grounded within an appropriate conceptual foundation, and authors will be able to demonstrate how the current paper extends that which we already know about the focal topic. Only methodologically rigorous work will be considered, and all submissions must present actionable and prescriptive insights that can be used to guide real-world decision making. Additionally, concise, and rigorous Replication/Validation articles will be considered on a limited basis. Lastly, the journal also welcomes Managerial Perspectives, shorter well-grounded and empirically sound articles that have immediate impacts on the practice of service firms.

Chris K. Anderson Cornell University School of Hotel Administration, USA
Associate Editors
Ki-Joon Back University of Houston, USA
Mahmood A. Khan Virginia Tech, USA
Rob Kwortnik Cornell University School of Hotel Administration, USA
Anna S. Mattila Pennsylvania State University, USA
Peter O’Connor University of South Australia, South Australia
John W. O'Neill The Pennsylvania State University, USA
H. G. Parsa University of Denver, USA
Jeffrey Shay Babson College, USA
Shi (Tracy) Xu University of Surrey, UK
J Bruce Tracey Cornell University, Ithaca, USA
Sean Way Monash University, Melbourne, Australia
Editorial Board
Melissa Baker Isenberg School of Management, University of Massachusetts Amherst, USA
Seyhmus Baloglu University of Nevada, Las Vegas, USA
Nelson A. Barber SkyeView Hospitality Group
Srikanth Beldona University of Delaware, USA
Danny Ben-Shahar Tel Aviv University, Israel
Katerina Berezina University of Mississippi, USA
Zachary W. Brewster Wayne State University, USA
Dimitrios Buhalis Bournemouth University, UK
Bill Carroll Marketing Economics, USA
Chan Kimmy Hong Kong Baptist University, Hong Kong
MeeHee Cho Kyung Hee University, Korea
Sunmee Choi Yonsei University, South Korea
Helen Chun Cornell University School of Hotel Administration, USA
Jim Combs University of Central Florida, USA
Mary Dawson University of Houston, USA
Michelle A. Dean San Diego State University, USA
Philippe Duverger Towson University, USA
John B. Ford Strome College of Business at Old Dominion University, USA
Robert Ford University of Central Florida, USA
Scott Gibson William & Mary Mason School of Business, USA
Mike Giebelhausen Clemson University, USA
Stefan Groschl ESSEC Business School, France
Han Spring Kyoto University, Japan
Bjorn Hanson New York University, USA
Flavia Hendler Director of Communications at Innovel
Jim Houran Aethos Consulting Group
Annamma Joy University of British Colombia, Canada
Arturs Kalnins The University of Iowa, USA
Osman Karatepe Eastern Mediterranean University, Turkey
Dave Kennedy
Peter B. Kim Auckland University of Technology, New Zealand
Ceridwyn King Purdue University, USA
Linchi Kwok California Polytechnic University, USA
Rob Law University of Macau, China
Misuk Lee Seattle University, USA
Nathaniel Line Florida State University, USA
Stephen Litvin College of Charleston, USA
Crocker Liu Cornell University School of Hotel Administration, USA
Peng (Peter) Liu Cornell University School of Hotel Administration, USA
Lu Lu Temple University, USA
Michael Lynn Cornell University School of Hotel Administration, USA
Qingzhong Ma California State University, Chico, USA
Juan Madera University of Houston, USA
Vincent P. Magnini Longwood University, USA
Martinez Larry Portland State University, USA
Michael McCall Michigan State University, USA
John W. Michel Loyola University Maryland, USA
Pamela Moulton Cornell University School of Hotel Administration, USA
Breffni Noone The Pennsylvania State University, USA
Haemoon Oh College of Hospitality, Retail, and Sport Management University of South Carolina, USA
Michael Paz Cornell University School of Hotel Administration, USA
Robert E. Pitts College of Charleston, USA
Steffen P. Raub Ecole hôtelière de Lausanne, Switzerland
Dennis Reynolds University of Houston, USA
Zvi Schwartz University of Delaware, USA
Atul Sheel Isenberg School of Management, University of Massachusetts Amherst, USA
Shi (Tracy) Xu University of Surrey, UK
Kevin Kam Fung So Oklahoma State University, USA
David Solnet The University of Queensland, Australia
Paek Soyon Yonsei University, South Korea
Alex M. Susskind Cornell University, USA
Michael J. Tews The Pennsylvania State University, USA
Henry Tsai The Hong Kong Polytechnic University, China
Desmond Tsang University of California at Berkeley, USA
Andrey Ukhov The University of Vermont, USA
Jean-Pierre van der Rest Leiden University, Netherlands
Wayne Smith Ryerson University, Canada
Wei Wei University of Central Florida, USA
Jochen Wirtz National University of Singapore, Singapore
IpKin Anthony Wong Sun Yat-sen University, China
Karen Xie University of Denver, USA
Joanne (Jung-Eun) Yoo University of Delaware, USA
Yu Larry George Washington University, USA
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  • Manuscript Preparation Guidelines


    Prospective authors should review the following guidelines before submitting a manuscript. Authors are strongly encouraged to engage either an outside copy editor or Sage languageservices for assistance prior to submitting a manuscript.


    • Manuscripts must be written in standard American English.
    • For the review process, manuscripts may follow the formatting and layout criteria of any recognized style (e.g., AMA, APA, Chicago). However, conditionally accepted manuscripts must be prepared in accordance with the current Publication Manual of the American Psychological Association, Sage Publications, and Cornell Hospitality Quarterly Style Guide.
    • The journal has four main manuscript types:
      • Original Research Article,
      • Research Note,
      • Managerial Perspectives, and
      • Replication/Validation Articles.
    • There are no absolute word count requirements, but target lengths for regular articles are 8,000 to 12,000 words and are 3,000 to 5,000 words for research notes and managerial perspectives all inclusive.
    • Original Research and Research notes may also be pre-registered.
    • All author identification must be removed from the manuscript.
    • A separate title page (designated as "Title Page") with the author details should also be uploaded. 
    • The writing style should be direct, vigorous, in the active voice, and employ simple declarative sentences.

    There are two types of Registered Reports:  

    1. Registered Reports – Pre-Data, i.e., before any data have been gathered
    2. Registered Reports – Post-Data, i.e., before already existing data have been examined and analysed.   

    These submissions are reviewed in two stages. In Stage 1, a study proposal is considered for publication prior to data collection and/or analysis. Stage 1 submissions should include a complete Introduction, Methods, and Proposed Analyses. High-quality proposals will be accepted in principle before data collection and/or data analysis commences. Once the study is completed, the author will finish the article including Results and Discussion sections (Stage 2). Publication of the Stage 2 submission is guaranteed as long as the approved Stage 1 protocol is followed and the conclusions are appropriate. Full details can be found here. The Journal’s manuscript requirements should be adhered to for the stage 2 submission.


    Submission Process


    Manuscripts must be submitted electronically at Submitted manuscripts are first read by the editor for general acceptability. If a manuscript is perceived to be a potential fit for the journal, the editor solicits the opinions of two or three reviewers. The review is double anonymize—reviewers do not know the identity of the author and vice versa. After the reviewers submit their recommendations, the editor makes a final decision regarding publication. Every effort is made to complete this first round of reviews within three months. If the editor decides that a manuscript may be suitable, but a definitive decision cannot be made at that time, the author is invited to revise and resubmit the manuscript.

    Resubmission Process


    Manuscripts that are revised and resubmitted are normally handled by the editor without seeking additional input from the reviewers. However, revisions may be sent back to the original set of reviewers, or to a new set of reviewers, on rare occasions when the editor believes that their expertise will help him make a better decision. Regardless of whether or not a revision is sent back out for review, the editor may request an additional revision, which is once again subject to the same revise and resubmit process.


    Authors do not have to do everything suggested by the editor and reviewers. However, they must give serious consideration to all editor and reviewer comments and must prepare a detailed, point-by-point response to those comments describing the changes prompted by each comment or explaining why a comment prompted no changes. Revised manuscripts and detailed responses to editor and reviewers must be resubmitted at

    Publication Process


    After a manuscript has been edited, the author receives a final draft approval and a page proof prior to publication. The CHQ reserves the right to suspend publication of a manuscript at any time if it fails to meet required standards. All accepted manuscripts appear on Cornell Hospitality Quarterly OnlineFirst prior to print publication.



    As part of our commitment to ensuring an ethical, transparent and fair peer review process Sage is a supporting member of ORCID, the Open Researcher and Contributor ID. ORCID provides a unique and persistent digital identifier that distinguishes researchers from every other researcher, even those who share the same name, and, through integration in key research workflows such as manuscript and grant submission, supports automated linkages between researchers and their professional activities, ensuring that their work is recognized.

    The collection of ORCID iDs from corresponding authors is now part of the submission process of this journal. If you already have an ORCID iD you will be asked to associate that to your submission during the online submission process. We also strongly encourage all co-authors to link their ORCID ID to their accounts in our online peer review platforms. It takes seconds to do: click the link when prompted, sign into your ORCID account and our systems are automatically updated. Your ORCID iD will become part of your accepted publication’s metadata, making your work attributable to you and only you. Your ORCID iD is published with your article so that fellow researchers reading your work can link to your ORCID profile and from there link to your other publications.

    If you do not already have an ORCID iD please follow this link to create one or visit our ORCID homepage to learn more.

    Contact Information


    Questions concerning the submission process, the status of a submission, or developing a manuscript for the CHQ can be directed to the managing editor, Christopher Anderson at

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