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International Handbook of Organizational Crisis Management

International Handbook of Organizational Crisis Management

July 2012 | 368 pages | SAGE Publications, Inc
International Handbook of Organizational Crisis Management reflects the latest understanding of the field from prominent scholars and practitioners around the globe. Pushing the boundaries of crisis management research and practice, the handbook offers new frameworks and findings that capture insights and guidance for researchers and executives.Key Features· Provides the latest thinking on and encourages growing support of crisis management in todayÆs business environment: Novel and poorly understood technologies, globalization, changing political climates, and a shifting social landscape are just a few of the forces currently changing the ways in which organizations experience crises.+ Challenges core assumptions and goes beyond conventional rules: Numerous books touch on the topic, but many lack rigor with untested fear based prescriptions and quick fixes.+ Offers a diversity of angles and levels of analysis: Crisis management is analyzed from societal, interorganizational, organizational, and individual perspectives.+ Presents international and multicultural perspectives: Crises are not perceived in the same way globally; therefore, international researchers and practitioners expose their views of crisis management from their own cultural angles.Intended AudienceOffering a leading-edge overview of the field of crisis management, this resource is useful for researchers and thoughtful practitioners in business and management, psychology, and sociology. It can also be used in graduate courses such as Strategic Management and Business Policy, Corporate Strategy, Occupational/Industrial Psychology, and Communication Risk Management. Meet author Christophe Roux-Dufort! http:/
I. New Risks, New Crises, New Dangers
Ulrich Beck & Boris Holzer
Chapter 1: Organizations in World Risk Society
Romain Laufer
Chapter 2: Crisis Management and Legitimacy: Facing Symbolic Disorders
Sarah Kovoor-Misra & Manavendra Misra
Chapter 3: Understanding and Managing Crises in an "Online World"
II. New Crises, New Meaning
Karlene H. Roberts, Peter Madsen, & Vinit Desai
Chapter 4: Organizational Sensemaking During Crisis
Robert P. Gephart, Jr.
Chapter 5: Crisis Sensemaking and the Public Inquiry
Jean-Marie Jacques, Laurent Gatot & Anne Wallemacq
Chapter 6: A Cognitive Approach to Crisis Management in Organizations
III. New Crises, New Barriers
Ian I. Mitroff
Chapter 7: The Psychological Effects of Crisis: Deny Denial --- Grieve Before a Crisis Occurs
Christophe Roux-Dufort
Chapter 8: A Passion for Imperfections: Revisiting Crisis Management
Toshihiko Hagiwara
Chapter 9: The Eight Characteristics of Japanese Crisis-Prone Organizations
Dominic Elliott & Denis Smith
Chapter 10: Voices From the Terrace: From "Mock Bureaucracy" to Learning From Crisis" Within the UK's Soccer Industry
IV. New Crises, New Solutions
Judith Clair & Sandra Waddock
Chapter 11: A "Total" Responsibility Management Approach to Crisis Management and Signal Detection in Organizations
Bertrand Robert & Christopher Lajtha
Chapter 12: Crisis Management Simulations: Flaws and Remedies
Author Index
Subject Index
About the Editors
About the Contributors

Christine M. Pearson

Christine Pearson is Professor of Management – Global Business at Thunderbird, The School of Global Management. Prior to joining Thunderbird, Pearson was a professor at the Kenan-Flagler Business School (University of North Carolina) and the Ivey Business School (University of Western Ontario), and she was the Associate Director and Senior Research Scientist of the Center for Crisis Management (University of Southern California). Additionally, she has held Visiting Professor appointments in Hong Kong, France and Brazil. Pearson studies two related workplace phenomena: organizational crisis management and dysfunctional behavior in... More About Author

Christophe Roux-Dufort

Christophe Roux-Dufort is a professor of strategic management at EM Lyon (Lyon School of Management, France) where he teaches and coordinates seminars on crisis management for students and executives. In 1994 Roux-Dufort was one the first professors to introduce a crisis management seminar in the regular curriculum of a French business school. In EM Lyon, Roux-Dufort teaches Crisis Management in the executive MBA, the International MBA, the international masters program in management and in various executive programs. Christophe Roux-Dufort has also written about thirty scientific and professional articles and four books on crisis... More About Author

Judith A. Clair

Judith Clair received a B.A. in psychology from the University of California at Los Angeles and a Ph.D. in business management from the University of Southern California. She joined the Department of Organization Studies at Boston College in 1993 and served as the Department Chairperson for four years. She has consulted for organizations in the areas of crisis management, natural environmental management, fraud detection, and performance enhancement. Her current research interests include how individuals manage identities at work and how individuals and organizations experience, make sense of and take action on critical organizational... More About Author

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ISBN: 9780761988519

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