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How to Deal With Parents Who Are Angry, Troubled, Afraid, or Just Plain Crazy

How to Deal With Parents Who Are Angry, Troubled, Afraid, or Just Plain Crazy

Second Edition

December 2004 | 192 pages | Corwin
How do you deal with high-maintenance parents who never seem happy with the job you are doing?

Emotionally charged, often disgruntled, and occasionally abusive parents-sound familiar? The newly revised, Second Edition of Elaine McEwan's bestselling classic will help you manage your most difficult audience. It adds several new features and examples that will give you the confidence and skills you need to handle such situations, including:

- over two dozen strategies-enhanced and updated-to defuse emotionally charged parents

- an updated, easy-to-administer Healthy School Checklist-determine if your school's culture encourages parents or pushes them over the edge

- 50 ways to build parental support for your school

- 10 Goals-at-a-Glance to help keep your school-community relations on target

- a built-in facilitator's guide-ideal for book groups and staff development, including energizers, suggestions for role-playing, think-alouds, and questions for reflection and discussion.

Every educator will find invaluable strategies for handling angry and unresponsive parents and the critical issues that cause misunderstandings. Following McEwan's seven steps of effective problem-solving will help with quick solutions while creating a nurturing, healthy school environment. And, in today's schools, developing a supportive parent-community relationship is essential to everyone's success.

My Definition of "Crazy"  
Who This Book Is For  
Special Features of the Book  
Overview of the Contents  
About the Author
1. Why So Many Parents Are Angry, Troubled, Afraid, or Just Plain Crazy
The Parents of Today  
What's Behind the Epidemic?  
Summing Up and Looking Ahead  
2. Defusing and Disarming Out-of-Control Parents
What Is Anger?  
How to Deal With Parents Who Are Upset or Out of Control  
Strategies for Dealing With Truly Troubled Parents  
Using Your Enounters With Parents to Learn and Grow  
Summing Up and Looking Ahead  
3. Solving the Problems That Make Parents Angry, Troubled, Afraid, or Just Plain Crazy
The Pervasive Problems That Plague Us  
Solving the Problems That Plague Us  
Behaviors That Can Sabotage Your Good Intentions  
What to Do When Nothing Works  
Summing Up and Looking Ahead  
4. Creating and Nurturing a Healthy School
The "Virulent Viruses"  
The Dangerous Dozen  
A Healthy School  
The Healthy Leader  
Promoting and Maintaining a Healthy School  
Steps to Take if Your School Is Sick  
Summing Up and Looking Ahead  
5. The Proactive Approach: Fifty-Plus Ways to Build Parental Support
Fifty-Plus Suggestions to Get You Started  
Summing Up and Looking Ahead  
Facilitator's Guide
Who Should Use This Guide?  
How Is the Guide Organized?  
What Materials Are Needed?  
Study Modules  
Module 1: Introduction  
Module 2: Chapter 1. Why So Many Parents Are Angry, Troubled, Afraid, or Just Plain Crazy  
Module 3: Chapter 2. Defusing and Disarming Out-of-Control Parents  
Module 4: Chapter 3. Solving the Problems That Make Parents Mad  
Module 5: Chapter 4. Promoting a Healthy School  
Module 6: Chapter 5. Fifty-Plus Ways to Be Proactive  
Module 7: Conclusion  

"This book has great potential for helping administrators not only work with parents who may have a particular problem, but also create school environments that enhance general parent-teacher-school relations. The many specific suggestions pointing to positive solutions is a major strength, and the facilitator guide is an excellent addition."

Gwen Rudney, Coordinator of Elementary Education
University of Minnesota, Morris

"Offers insight into why parents become upset, followed by strategies to defuse their anger and build their support."

Curriculum Connections, Spring 2006

Sample Materials & Chapters


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Elaine K. McEwan-Adkins

Elaine K. McEwan is an educational consultant with The McEwan-Adkins Group, offering professional development for educators to assist them in meeting the challenges of literacy learning in Grades Pre K-6. A former teacher, librarian, principal, and assistant superintendent for instruction in several suburban Chicago school districts, Elaine is the award-winning and best-selling author of more than three dozen books for educators. Her Corwin Press titles include Raising Reading Achievement in Middle and High Schools: Five Simple-to-Follow Strategies for Principals, Second Edition (2006), Seven Strategies of Highly Effective Readers: Using... More About Author

Also available as a South Asia Edition.

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ISBN: 9781412904445
ISBN: 9781412904438