Handbook of Metrics for Research in Operations Management

Aleda V. Roth - Clemson University, USA
Roger G. Schroeder - University of Minnesota, USA
Xiaowen Huang - Miami University, USA
M. Murat Kristal - York University, Canada

Other Titles in:
Operations Management

October 2007 | 776 pages | SAGE Publications, Inc

The Handbook of Metrics for Research in Operations Management is a compilation of multi-item scales and objective items that can be used to construct surveys and questionnaires in Operations Management. Such surveys can be sent to manufacturing or service managers to collect empirical data on their operations for research purposes. The metrics can be used to measure constructs such as Total Quality Management, Just-In-Time manufacturing, Operations Strategy, Technology Management, Supply Chain Management, performance of operations and related concepts. Each article is summarized in a standard format consisting of the following elements:Citation: The citation for the article being summarized.Scale Listing: A list of the questions (items) included in each of the scales tested in the article.Construct Description: A description of the meaning of the scales, the literature used and grounding of the constructs. A further description of the items can also be included.Measurement Description: How the measurement was done. Whether the scales were grouped into factors and what format was used (e.g. Likert) for the scaling of the questions.Development: What process was used to develop the scales including pre-testing, split sample approaches, exploratory factor analysis or other methods?Sample: What data were collected to demonstrate reliability and validity? Who received the surveys (e.g. managers, nurses, students)? What was the sample size and the response rate? What measures were taken to reach non-respondents and to test for possible response bias?Reliability and Validity: The measures used to test for reliability of the scale (e.g. Cronbach Alpha or split halves methods). The tests used for convergent and discriminant validity. Was unidimensionality demonstrated, if so how?Scores: The factor loadings and standard errors together with other scoring information obtained. Other Evidence: Any other evidence related to the measurement reliability and validity of the scale.References: Citations for the references used in the summary.

Preface

Chapter 1: Introduction

The Purpose of the Book

Coverage and Scope

Caveats and Cautions

Organization of the Book

Selected Bibliography of Methods for Scale Development

Chapter 2: Classification of Scales

Chapter 3: Objective Measures of Operations

Introduction

Industry Week Best Plants Study

Global Manufacturing Research Group Study

High Performance Manufacturing Study

Vision in Manufacturing Survey

Retail Banking Futures Study

Appendix 3-1 to 3-5: Survey Instruments/Selected Items

Chapter 4: List of Scale Summaries (alphabetic by first author)

Authors A-B

Authors C-D

Authors E-G

Authors H-J

Authors K-M

Authors N-R

Authors S-T

Authors V-Z

Appendices:

A1: Classification of Scales

A2: Index for Scale Names

A3: List of papers summarized

Index

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Sample Materials & Chapters

Introduction

Aleda V. Roth

Aleda V. Roth is the Burlington Industries Distinguished Professor of Supply Chain Management at Clemson University. She is an internationally recognized empirical scholar in service and manufacturing operations strategy. Her research is motivated by theoretical and practical explanations of how firms can best deploy their global supply chains, operations, and technology strategies for competitive advantage. Dr. Roth has more than 150 publications to her credit; and her work has been distinguished by 43 research awards and 27 grants. She holds senior editorial positions for Management Science, Production and Operations Management (POM),... More About Author

Roger G. Schroeder

Roger G. Schroeder holds the Frank A. Donaldson Chair in Operations Management at the Carlson School of Management, University of Minnesota. He received his Ph.D. from Northwestern University and has published over 100 papers in academic journals on the topics of quality management, operations strategy and high performance manufacturing. Professor Schroeder is a leader in empirical research in Operations Management. He is a Fellow of the Decision Sciences Institute and received the Lifetime Scholarship Achievement Award from the Academy of Management, Operations Management Division. In 2005, he received the Dean’s prize for best researcher... More About Author

Xiaowen Huang

Xiaowen Huang is an assistant professor of supply chain and operations management at the Richard T. Farmer School of Business, Miami University, Ohio. She teaches in the areas of operations management, supply chain management, and operations strategy. Her research interest primarily revolves around the question of “how can companies achieve competitive advantage through effective technology management, especially in the supply chain context?” Her current research falls into two main research streams. The first stream includes empirical investigation of use of information and Internet technologies (especially online auction) in the... More About Author

M. Murat Kristal

M. Murat Kristal is an assistant professor of operations management at Schulich School of Business at York University, Toronto, Canada. He teaches in the areas of operations management/strategy, supply chain management, and statistical models. Dr. Kristal received his Ph.D. from the Operations Management Department in the Kenan-Flagler Business School at University of North Carolina at Chapel Hill. His research interests focus on the areas of supply chain, operations management and strategy. His current empirical research spans from how supply chains adapt to their competitive environments to how manufacturers achieve mass customization... More About Author

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Handbook of Metrics for Research in Operations Management
Multi-item Measurement Scales and Objective Items