You are here

Disable VAT on Taiwan

Unfortunately, as of 1 January 2020 SAGE Ltd is no longer able to support sales of electronically supplied services to Taiwan customers that are not Taiwan VAT registered. We apologise for any inconvenience. For more information or to place a print-only order, please contact uk.customerservices@sagepub.co.uk.

From Conflict to Conciliation
Share
Share

From Conflict to Conciliation
How to Defuse Difficult Situations

Edited by:


November 2012 | 184 pages | Corwin
Conflict is inevitable, but educators can work together effectively if they understand how to defuse difficult situations before they escalate. This resource describes the Six-C process, a conflict resolution method that allows educators to take progressively more assertive steps as necessary to resolve disagreements.

Based on research and easy to remember, this approach helps readers handle challenging situations using the least amount of time and energy. Illustrated with many examples and scenarios, the six steps are:

- Concern: identifying actionable concerns

- Confer: expressing concerns in nonthreatening ways

- Consult: reviewing and clarifying the situation collaboratively

- Confront: considering consequences and giving clear warnings

- Combat: taking sustained, logical action

- Conciliation: mending the wounds and restoring relationships

Focused on preserving relationships while resolving disagreements, From Conflict to Conciliation can be used in any situation or setting, from the classroom to the community.

 
Preface
 
Acknowledgments
 
About the Authors
 
1. Conflict and the Six-C Process
Introduction

 
Research and Anecdotal Support

 
What Is Unique About This Book?

 
The Six-C Process

 
The Conciliation Capstone

 
Saving Time and Energy

 
Conflict Is Inevitable

 
The Use and Misuse of Power

 
The Democratic Ideal

 
Why Everyone Matters

 
The Perceptual Tradition

 
When Viewpoints Conflict

 
Acceptance Versus Agreement

 
Summary

 
Major Themes

 
 
2. Concern
Latent Concerns

 
Actionable Concerns

 
What Is a Concern?

 
What Are Moral and Ethical Concerns?

 
What Are Your Concerns?

 
Potential Concerns at School

 
Potential Concerns at Home

 
Potential Concerns in the Community

 
Summary

 
Major Themes

 
 
3. Confer
Setting the Stage for Conferring

 
Can You Express Your Concern Clearly?

 
Can You Look Beyond the Immediate Concern?

 
Is There Room for Compromise or Re-Conceptualization?

 
The Value of Seeking Commitment

 
Helpful Communication Skills

 
The 3+++wish? Formula

 
Practicing the 3+++wish? Formula

 
Handling Challenges

 
Summary

 
Major Themes

 
 
4. Consult
Considering the Situation

 
What Is a Consulting Relationship?

 
Using a Triangular Structure

 
Involving Others in a Consultation

 
Sequential Steps for Consulting

 
Practicing the Consulting Sequence

 
Summary

 
Major Themes

 
 
5. Confront
Questions to Ask Yourself

 
Difference Between Conflict and Confrontation

 
Understanding Confrontation

 
Adapting Constructive Confrontation

 
Applying Practical Tips

 
Major Themes

 
 
6. Combat
Constraints on Combat

 
The Use of Power

 
Increasing Chances for a Desirable Outcome

 
Taking a Stand

 
Civilized Dissent

 
Summary

 
Major Themes

 
 
7. Conciliation and Beyond
Conciliation After Combat

 
Conciliation as a Reflective Process

 
Beyond Conciliation

 
Summary

 
Major Themes

 
 
References and Resources
 
Index

"This book contains a wealth of strategies to use on a daily basis for interacting effectively with others. Educators will enjoy teaching these valuable life skills to their students and seeing the positive results."

Jenny Edwards, Faculty, Fielding Graduate University
Author, Inviting Students to Learn

“Every teacher should study the Six-C Process. The authors provide a positive, constructive, and hands-on approach to dealing with challenging situations. What a great process for educators to use!”

David A. Chapman, Superintendent
South Vermillion Community Schools, Clinton, IN

"A truly brilliant guide to help the reader assess the inevitable conflicts of daily life! Through a step-by-step process, the authors share pointed questions that can prevent conflicts of life and work from becoming overwhelming. Readers will find this useful for building personal relationships as well as professional ones."

Sue Bowen, Retired Assistant Superintendent
Woodford County Schools, Versailles, KY

“The 6-C process adds a unique dimension to conflict resolution. My experience with the 6 Cs integrated in the Grow With Guidance System produced powerful and empowering results. Thank you for this dynamic book!”

Tommie R. Radd, Counselor
Columbus City Schools, OH

"The authors recommend useful strategies for improving the human condition using the least amount of energy and time. This is a good read for employees and managers who work with the diverse individuals in today's fast-paced and competitive workplace."

Belquis Majboor
JAME magazine, 2010, (Vol. 15, No. 4)
  •  

William W. Purkey Sr.

William Watson Purkey is professor emeritus of counselor education at the University of North Carolina-Greensboro and co-founder of The International Alliance for Invitational Education®. A noted author, researcher, speaker, and leader, Purkey has authored nearly 100 articles and more than a dozen books. More About Author

John J. Schmidt

John J. Schmidt is professor emeritus of counselor education at East Carolina University, where he chaired the department for fourteen years. Author of more than 50 professional articles and nearly 20 books and manuals, Schmidt is a national certified counselor and a licensed professional counselor in North Carolina. More About Author

John M. Novak

John M. Novak is professor and former chair of Graduate Studies in Education at Brock University, Canada. An invited keynote speaker on six continents, Novak is the author of numerous articles, book chapters, and ten books and monographs. He is the past president of the Society of Professors of Education. More About Author

Purchasing options

Please select a format:

ISBN: 9781412979863
$39.95