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Customer Service FAQs

Book Orders & Enquiries

Please email us, or call between 9:30 a.m. to 5:30 p.m. Monday to Friday.

Trade customers may also consult our resources for booksellers.

Journal Subscriptions

Available from 9:30 a.m. to 5:30 p.m. Monday to Friday.

Email: customerservicejournals@sagepub.in

Inspection Copy Service Enquiries

Inspection Copy Service Enquiries,

Email: marketing@sagepub.in

Inspection copy requests can be placed via our Website.

Frequently Asked Questions

Journal Subscriptions

Following are some frequently asked questions regarding journal subscription. If you can't find the information you are looking for, please email customerservicejournal@sagepub.in with your query.

  • How can I subscribe to a journal?

    We accept journal orders online, or by mail, telephone or fax.

    To place your order online, please find the journal to which you wish to subscribe and follow the step-by-step process to complete and pay for your order.

    You can send an email to customerservicejournals@sagepub.in or call at +91-11-4053 9222 or fax at +91-11-4053 9234.

  • Methods of Payment

    All subscriptions should be pre-paid. We accept payment in Indian Rupees (INR) by credit card, debit card, electronic transfer or Demand Draft (payable to SAGE Publications India Pvt Ltd).

    Pre-payment by credit card or debit card is required for orders placed via our Website.

    For security, please never send your credit card payment details by email. This is not a secure method of transmitting your credit card details.

  • When will my subscription begin?

    Subscriptions will commence with the first issue of the calendar year, unless otherwise requested.

  • Which countries do you deliver to?

    This website serves Indian customers only.

    Orders from India, Pakistan, Bangladesh, Sri Lanka, Nepal and Bhutan need to be sent to customerservicejournals@sagepub.in

  • Can I access journals through my library / institution?

    If you are currently studying or teaching at an institution, your library may already have access to journals, either in print (inclusive of free online access) format or online access.

  • How do I order back issues of journals?

    For most journals, SAGE holds stock of issues from the current year and the two previous years.

    To check pricing, confirm availability or to place an order, please call on +91-11-4053 9222 or email at customerservicejournals@sagepub.in

  • How much do you charge for delivery?

    Printed journals will be sent through appropriate courier service provider and the cost of this is included in the price of the subscription.

  • Do I pay VAT for printed journals?

    VAT is not charged for subscriptions placed by individuals or institutions.

  • Can I access free articles and issues of online journals?

    For most SAGE journals, a free sample issue is available online. To view a sample issue, please search for the journal at http://online.sagepub.com/ and click the Sample Issue button.

    For institutions, a sample copy of print journals may be available on request. In the first instance, please visithttp://online.sagepub.com/  and search for free online sample issues. SAGE also makes free trials of journals available from time to time. If you wish to be informed of free trials relating to your subject, please sign up for new product alerts.

  • Claims policy

    Replacement copies of missing issues may only be sent if a claim is received by us within six months of the date of publication.

  • eTOC email alerts (Electronic Table of Contents)

    Sign up for free e-Newsletter to keep you up to date with the latest SAGE content relevant to your research interests.

  • Online Access

    Online access to most SAGE journals is available at SAGE Journals Online. Information on e-access also details the range of subscription models available for institutions.

    For technical support please contact at customerservicejournals@sagepub.in