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Fair Talk
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Fair Talk
Three Steps to Powerful Feedback



July 2019 | 276 pages | SAGE Response

A valuable portfolio of actionable feedback to build a smarter and agile workforce in the mission-critical corporate world.
This book is built around the idea of giving not just a feedback but a fair and impactful talk to keep at pace with business challenges that require professionals to be more creative, adaptive and collaborative. The authors have brought together real corporate examples to show us how to give a focused and credible feedback. Firmly rooted in science and research, the book is a creatively written, and easy to read plus use book.


 
READ THIS FIRST
 
How to use this book
 
PART ONE. FEEDBACK THAT MATTERS
 
CHAPTER 1. THE MYTHS SURROUNDING FEEDBACK
Skewed beliefs: feedback myths and reality  
In a world without myths…  
KEY POINTS  
EXPERT’S OPINION  
 
CHAPTER 2. ABOUT HUMAN PERFORMANCE
What makes us perform? The 3 Cs  
Capability  
Characteristics  
Context  
KEY POINTS  
EXPERT’S OPINION  
 
CHAPTER 3. WHY IMPROVING IS TOUGH
Low self-awareness, or “I don’t know”  
Insufficient motivation, or “I don’t care  
The strength of habit, or “I can’t change”  
If it were that easy, they’d have improved by now!  
KEY POINTS  
EXPERT’S OPINION  
 
CHAPTER 4. FOUNDATIONAL PRINCIPLES OF FEEDBACK
Fairness  
Focus  
Credibility  
KEY POINTS  
EXPERT’S OPINION  
 
CHAPTER 5. WHY FEEDBACK? WHY NOW? WHY NOT?
Why does it matter?  
Blurred line of sight  
Erratic environment  
New worker deal  
The leader’s predicament  
KEY POINTS  
EXPERT’S OPINION  
 
PART TWO. FAIRTALK LEADER
 
CHAPTER 6. DECIDING ‘WHAT’S UP?’: DIAGNOSING WHAT NEEDS TO BE IMPROVED
Identify what matters  
Check for accuracy  
Validate your opinion  
From collecting data to giving FairTalk feed  
KEY POINTS  
EXPERT’S OPINION  
 
CHAPTER 7. THE THREE STEPS TO POWERFUL FEEDBACK
Step 1: “Tell me why it matters”  
Step 2: “Tell me how I’m doing”  
Step 3: “Tell me what to do”  
From feedback to coaching  
Tracking progress  
Pulling the FairTalk model together  
KEY POINTS  
EXPERT’S OPINION  
 
CHAPTER 8. TRAP 1: COMPETENCE. WHY DO I GET IT WRONG?
Baffling feedback  
Bogus feedback  
Brutal feedback  
KEY POINTS  
EXPERT’S OPINION  
 
CHAPTER 9. TRAP 2: EMOTIONS. KEEP CALM AND GIVE FEEDBACK
What makes it emotionally hard?  
Interpersonal sensitivity  
Performance anxiety  
Understanding the emotions of others  
Using emotions to get even better results  
KEY POINTS  
EXPERT’S OPINION  
 
CHAPTER 10. TRAP 3: CONTEXT. GIVING FEEDBACK ACROSS BOUNDARIES
Interpersonal boundaries  
Organizational boundaries  
From generalization to FairTalk  
KEY POINTS /EXPERT’S OPINION  
 
CHAPTER 11. ANYONE CAN CHANGE
What does the biology say?  
Adopting the growth mindset  
Making behaviour change a habit  
Honing habits through feedback  
Finally, don’t stop  
KEY POINTS  
EXPERT’S OPINION  
 
PART THREE. FAIRTALK CULTURE
EXPERT’S OPINION  
 
CHAPTER 12. TELL ME WHY IT MATTERS:LEADERSHIP FOR A FAIRTALK CULTURE
Five manifestations of a strong feedback culture  
Tone at the top  
Communication  
Change management  
Holding others accountable  
KEY POINTS  
EXPERT’S OPINION  
 
CHAPTER 13. TELL ME HOW I’M DOING: DIAGNOSING YOUR FAIRTALK CULTURE
Everyone has a feedback culture… that isn’t the issue!  
Now what?  
KEY POINTS  
EXPERT’S OPINION  
 
CHAPTER 14. TELL ME WHAT TO DO: PRACTICAL WAYSTO BUILD A FAIRTALK CULTURE
Good policy  
Strong processes  
Metrics & Measures  
Structure & Organization  
Technology & Tools  
Competency & Skills  
KEY POINTS  
EXPERT’S OPINION  
 
CHAPTER 15. MAKING THE FAIRTALK CULTURE SUSTAINABLE
Troubleshooting your culture  
Running counter to the culture  
KEY POINTS  
EXPERT’S OPINION  
 
CONCLUSION
 
NOTES

“People are an organization’s most important source of competitive advantage and feedback is the key to unleashing their full potential. FairTalk offers leaders straight talk on how to open up communication on their teams, improving not only individual performance but creating a culture where feedback is an essential building block for success.”

Ellyn Shook,
chief leadership and human resources officer, Accenture

“As business challenges require ever more creative, adaptive and collaborative organizations, leadership effectiveness has become mission-critical. Actionable feedback is one of the most impactful levers leaders have to build a smarter, more agile workforce. Angela Lane and Sergey Gorbatov have brought together science, real examples and a step-bystep process for giving fair, focused and credible feedback. FairTalk meets you  as a leader where you are, allowing you to execute skilfully on the fundamental job of leadership: to maximize human potential.”

Michael Chavez,
CEO, Duke Corporate Education

“Prompt and pertinent feedback is essential for building employee engagement. This briskly written and entertaining book provides a set of sensible and systematic guidelines for structuring the feedback process.”

Robert Hogan,
PhD, president, Hogan Assessment Systems

“FairTalk does a masterful job of synthesizing great research and advice, refracted through common sense to offer managers a really useful, practical guide to giving feedback in this world of triggers, snowflakes and safe spaces.”

Rob Kaiser,
author of The Versatile Leader and Fear Your Strengths

“Destined to become one of the most important management books ever written, Fair Talk teaches the skills required to build cultures of impactful feedback and great performance. If you hope to become a highly effective manager or leader, this book is a must-read.”

Jason Jennings,
New York Times, Wall Street Journal and USA TODAY and bestselling author of Think Big, Act Small; Less Is More and The Reinventors

“For those with the potential to grow and lead, feedback is the best lubricant. The privilege of developing in a feedback rich culture is a gift to the ambitious. This book shows everyone how it can be done.”

Bob Eichinger,
CEO and talent guru, author of The Leadership Machine and FYI For Your Improvement

“I loved this book! Lane and Gorbatov have distilled a wealth of important research and practical experience into a valuable ‘user’s guide’ for managers and leaders. They address head-on the challenges we all face in giving honest and frequent feedback, and attack the blockers to achieving great performance, all while offering a step-by-step approach for doing so in a transparent and supportive way. So important for Millennials and Generation Z. Read it as soon as you can – it will help you become a better leader!”

Doug Ready,
senior lecturer, MIT Sloan School of Management

Preview this book

Sergey Gorbatov

Sergey Gorbatov and Angela Lane work and write about the complex science of human performance, while making it simple. Leveraging Fortune 500 experience gained across four continents, they equip leaders with practical tools for success. More About Author

Angela Lane

Angela Lane and Sergey Gorbatov work and write about the complex science of human performance, while making it simple. Leveraging Fortune 500 experience gained across four continents, they equip leaders with practical tools for success. More About Author

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ISBN: 9789353286088
₹495.00