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Facework
Bridging Theory and Practice



April 2006 | 248 pages | SAGE Publications, Inc
`The advantage of this text is its consistent, strong, and thoroughly researched focus on Communication. The benefits for readers come from this focus, as well as from the accessible language, vivid examples, and engaging suggestions' - Liliana Castañeda Rossmann, California State University, San Marcos

`Written in an accessible and engaging style, there is much to recommend this text as an excellent illustration of practical theory' - William R Cupach, Illinois State University

Written in a clear, engaging style Facework introduces a new paradigm that identifies facework as the key to communication within the management of difference. The authors illustrate how facework is a central process in the social construction of both identity and community.

Key features include:

- going beyond traditional understandings of face to face communication to enrich the concept of facework;

- skills and methods appropriate for a face-centered practice of communication in the management of difference;

- a wide spectrum of examples of facework, including: building dignity, honor and respect in an ongoing conversations;

- a demonstration of fresh perspectives in a clear, engaging and accessible style.

 
Preface
 
Introduction
 
Part I: The Social Construction of Face
 
1: Identity and Facework: A Theoretical Perspective
Accomplishing Identity

 
The Metaphor of Face

 
Constructing a Frame

 
Focus of Attention

 
Contexts of Action

 
Principles for Practice

 
 
2: Creating an Environment for Constructive Facework: A Practical Perspective
Facework and the Communication Environment

 
Creating a Constructive Environment

 
Skills for Positive Facework

 
Principles for Practice

 
 
Part II: Realms of Practice
 
3: Facework in the Personal Realm
Communication Acts

 
Integrating Facework Into Conversation

 
Episodes of Facework

 
Personal Face and the Lifescript

 
Principles for Practice

 
 
4: Facework in the Relational Realm
Thinking About Relationships

 
Facework in the Relationship

 
Communication Acts in the Relationship

 
Conversations and Episodes of Relational Life

 
The Relational Lifescript

 
Principles for Practice

 
 
Part III: Facework and the System
 
5: Facework in the Community
Communication Acts in the Community

 
Community Conversations

 
Episodes in Building Community

 
Lifescripts and the Community

 
Principles for Practice

 
 
6: Cultural and Global Issues
The Culture of Facework

 
Putting a Face on International Relations

 
Principles for Practice

 
 
Part IV: Principled Practice
 
7: Toward a Practical Theory of Facework
Practical Theory

 
A Theory of Facework

 
Facework as Transcendence

 
Putting Facework Into Practice in Uganda

 
 
8: Guidelines From Artisans
Slogan 1: I'm Not Here to Call You a Thug

 
Slogan 2: Don't Open Presents in Front of Others

 
Slogan 3: The Ball Is Over the Fence

 
Slogan 4: It's a Beautiful Day in the Neighborhood

 
Doing Facework That Matters

 
 
References

"By "granting the other specificity," authors Domenici and Littlejohn successfully uphold the important values of human dignity, honor, and respect as anchoring points in which the story of the book evolves."
—Stella Ting-Toomey California State University at Fullerton

"The book is written in user-friendly language, well planned, well executed, and packed with useful ideas on building positive facework in diverse contexts."
Stella Ting-Toomey California State University at Fullerton

Stella Ting-Toomey
California State University at Fullerton
Facework: Bridging Theory and Practice

Sample Materials & Chapters

Chapter 1

Chapter 3

11004_book_item_11004.pdf


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Kathy L. Isaacson (aka Domenici)

Kathy Domenici (M.A., University of New Mexico) is a partner in Domenici Littlejohn, Inc. and a project consultant for the Public Dialogue Consortium.  A consultant since 1990, Kathy is a conflict-management specialist, mediator, facilitator, and trainer. She founded the Mediation Clinic at the University of New Mexico and now specializes in designing high-level strategy and leadership processes.  Kathy has worked on behalf of such clients as Eastman Kodak, The President’s Commission on Critical Infrastructure, Sandia National Laboratories, Lockheed Martin, and the Kellogg Foundation.  More About Author

Stephen Ward Littlejohn

Stephen Littlejohn (Ph.D., University of Utah), is a conflict management consultant, mediator, facilitator, and trainer.  He is consultant for the Public Dialogue Consortium and a partner in Domenici Littlejohn, Inc.   Stephen is co-author of Moral Conflict:  When Social Worlds Collide (Sage, 1997) and has written numerous other books and articles on communication and conflict.  He was a professor of communication at Humboldt State University in California and is currently Adjunct Professor of Communication and Journalism at the University of New Mexico.  He has done research on mediation and conflict... More About Author

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