Face to Face discusses the communication skills and conflict resolution principles necessary for the smooth functioning of schools and the effective teaching of students. The authors present a number of methods for improving teacher-student communication including: the use of reflective listening; open-ended questions; mediation programmes; problem-solving models; and interactive exchange. The book establishes a correlation between good communication skills and positive student outcomes, and offers practical tips that will help improve communication in the school.
|Entering the World of the Other|
|Developing a Mediation Program|