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Essentials of Organizational Behavior

Essentials of Organizational Behavior
An Evidence-Based Approach

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Other Titles in:
Organizational Behavior

© 2016 | 504 pages | SAGE Publications, Inc

Essentials of Organizational Behavior equips you with the theory, research, and skills you need to be an effective leader and manager in today’s organisations. Author Terri A. Scandura utilizes a toolkit of real-life case studies, assessments, and exercises to teach you how organisational behaviour can improve performance at every level in the workplace. With an emphasis on developing critical thinking skills and applying research to real scenarios, this book is a must-have resource for any student looking to enter the professional workforce.

Structured around key aspects of organisational behaviour, the author explores individuals in organisations, managers as motivators, managers as relationship builders, cross-cultural differences, and managers as change agents.  Alongside, ‘Leadership Implications’ in each chapter help you understand how to use organisational behaviour concepts to become a more effective leader and act as motivator, relationship builder, and agent of change in your organisation. 


  • An evidence-based approach introduces you to theories, models, and concepts that are validated by research, focusing on contemporary approaches that work
  • Chapter Toolkits include real-world Case Studies, Self-Assessments, and Exercises that allow you to practice applying organisational behaviour concepts to real organizations and your own life 
  • An appendix on research designs explores different types of methods and how they are used in organisational behaviour. 

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Section I: Organizational Behavior and Leadership
Chapter 1: What is Organizational Behavior?
Chapter Learning Objectives  
A Crisis of Leadership?  
What is Organizational Behavior?  
Evidence-Based Management  
What is Critical Thinking?  
The Scientific Method  
Outcome Variables in Organizational Behavior  
Levels of Analysis in Organizational Behavior  
How Organizational Behavior Can Increase Employee Performance  
Toward More Effective Organizational Leaders: Plan for this Textbook  
Leadership Implications: Thinking Critically  
Chapter 2: Leadership: Core Concepts
Chapter Learning Objectives  
Have Leaders Lost their Followers’ Trust?  
What is Leadership?  
Full Range Leadership Development  
Leader-Member Exchange (LMX)  
The Importance of Trust  
Power and Influence  
Organizational Politics and Political Skill  
Ethical Leadership  
Servant and Authentic Leadership  
Leadership Implications: Developing Relationships and Leading Ethically  
Section II: Understanding Individuals in Organizations
Chapter 3: Individual Differences
Chapter Learning Objectives  
The Right Stuff at the Wrong Time  
What is Personality?  
Psychological Capital  
Emotions and Moods at Work  
Generations at the Workplace  
Leading Diverse Followers  
Leadership Implications: Embracing Diversity  
Chapter 4: Attitudes and Job Satisfaction
Chapter Learning Objectives  
Job Satisfaction: A Downward Trend  
What is an Attitude?  
Do Attitudes Matter?  
Job Satisfaction  
Job Search Attitudes  
Organizational Commitment  
Perceived Organizational Support  
Psychological Empowerment  
Leadership Implications: Creating Meaning at Work  
Chapter 5: Perception
Chapter Learning Objectives  
Would you be Happier if You Were Richer?  
What is Perception?  
Understanding Why People Don’t See Eye to Eye  
Attribution Theory  
The Romance of Leadership  
The Pygmalion Effect  
Employability: How Potential Employers Perceive You  
Leadership Implications: Leading Followers with Differing Perceptions  
Chapter 6: Individual Decision Making
Chapter Learning Objectives  
The Importance of Decisions  
Decision Processes and Organizational Performance  
The Rational Decision-Making Model  
Prospect Theory  
Decision Traps  
Creative Problem Solving  
Leadership Implications: How Leaders Support Creativity  
Section III: Motivating Employees
Chapter 7: Motivation: Core Concepts
Chapter Learning Objectives  
Do You Have Grit?  
What is Motivation?  
Need Theories  
Goal Setting  
Job Characteristics Theory  
The Importance of Fairness  
Expectancy Theory  
Path-Goal Theory  
Leadership Implications: Leaders as Motivators  
Chapter 8: Motivation: Learning and Rewards
Chapter Learning Objectives  
The Meaning of Money  
Reinforcement Theory  
Social Learning Theory  
Intrinsic vs. Extrinsic Rewards  
What Money Can and Cannot Do  
Performance Management  
Problems with Performance Reviews  
Feedback Seeking  
Leadership Implications: Motivating with Rewards  
Section IV: Building Relationships
Chapter 9: Group Processes and Teams
Chapter Learning Objectives  
Why Teams Matter: “The Orange Revolution”  
What is a Team?  
Team Purpose  
Team Development  
Team Effectiveness  
Team Norms  
Team Mental Models  
Participation in Team Decisions  
Team Decision Making Methods  
Team Challenges  
Leadership Implications: Empowering the Team  
Chapter 10: Managing Conflict and Negotiation
Chapter Learning Objectives  
What are CEOs Getting Coaching For?  
What is Conflict?  
Conflict Resolution Styles  
Team Conflict and Performance  
Third-Party Interventions  
Resolving Conflict Across Cultures  
Leadership Implications: Perspective Taking  
Chapter 11: Organizational Communication
Chapter Learning Objectives  
“Thin-Slicing” a Conversation  
What is Organizational Communication?  
Barriers to Effective Communication  
Communication Networks  
Electronic Communication  
Cross-Cultural Communication  
Nonverbal Communication  
Leadership Implications: The Management of Meaning  
Chapter 12: Cross-Cultural Differences and Adjustments
Chapter Learning Objectives  
Global Diversity: A Key Workforce Trend  
What is Culture?  
High-Context Versus Low-Context Cultures  
Hofstede’s Cultural Values  
GLOBE Studies of Cross-Cultural Leadership  
Cultural Tightness-Looseness  
Developing Global Leaders  
Culture Shock  
Cross-Cultural Adjustment for Expatriates  
Leadership Implications: “Explain Before Blame”  
Section V: Creating Change
Chapter 13: Stress in the Context of Organizational Change
Chapter Learning Objectives  
“Road Warriors”  
What is Stress?  
Stress and Organizational Performance  
Stress and Organizational Change  
Sources of Work-Related Stress  
Stress Episode  
Stress is a Global Concern  
Preventative Stress Management in Organizations  
Leadership Implications: Helping Employees Cope  
Chapter 14: Organizational Culture
Chapter Learning Objectives  
When Elephants Learn to Dance  
What is Organizational Culture?  
National Culture and Organizational Culture  
Strong Organizational Cultures  
How Employees Learn Culture  
Organizational Climate  
Leadership Implications: Changing Organizational Culture  
Chapter 15: Leading Change
Chapter Learning Objectives  
Helping Employees Embrace Change  
Forces Driving Organizational Change  
Planned Organizational Change  
Organizational Subsystems Involved in Planned Change  
Organizational Development  
Resistance to Change  
Leading Change  
Effective Change Implementation  
Leadership Implications: Creating Learning Organizations  
Appendix: Research Designs used in Organizational Behavior


Instructor Resource Site

Give your students the SAGE edge!

SAGE edge offers a robust online environment featuring an impressive array of free tools and resources for review, study, and further exploration, keeping both instructors and students on the cutting edge of teaching and learning. Learn more at 

SAGE edge for Instructors supports teaching by making it easy to integrate quality content and create a rich learning environment for students.

  • Test banks provide a diverse range of pre-written options as well as the opportunity to edit any question and/or insert personalized questions to effectively assess students’ progress and understanding
  • Editable, chapter-specific PowerPoint® slides offer complete flexibility for creating a multimedia presentation for the course
  • EXCLUSIVE! Access to full-text SAGE journal articles have been carefully selected to support and expand on the concepts presented in each chapter to encourage students to think critically
  • Multimedia content appeals to students with different learning styles
  • Lecture notes align with PowerPoint slides and summarize key concepts by chapter
  • Sample answers to in-text questions ease preparation for lectures and class discussions
  • Suggested course projects are designed to promote students’ in-depth engagement with course material.
  • Lively and stimulating ideas for class activities that can be used in class to reinforce active learning. The activities apply to individual or group projects.
  • Teaching notes for cases are designed for instructors to expand questions to students, or initiate class discussion.
  • Course cartridge provides easy LMS integration
Student Resource Site

SAGE edge for Students provides a personalized approach to help you accomplish your coursework goals in an easy-to-use learning environment.

  • Mobile-friendly eFlashcards strengthen your understanding of key terms and concepts
  • Mobile-friendly practice quizzes allow you to independently assess your mastery of course material
  • A complete online action plan includes tips and feedback on your progress and allows you to individualize your learning experience
  • Chapter summaries with learning objectives reinforce the most important material
  • Videos and multimedia resources with critical thinking questions facilitate further exploration of topics
  • EXCLUSIVE! Access to full-text SAGE journal articles that have been carefully chosen to support and expand on the concepts presented in each chapter

We have decided to adopt this book as a supplementary text due to a wide range of organizational behavioral concepts contained. Very happy about this!

Dr James Fox
Educational Leadership & School Counseling, The University of Southern Mississippi
September 30, 2016

Stayed with Colquitt book.

Professor Constance Thompson
Psychology Dept, Edgewood College
August 18, 2015

Sample Materials & Chapters

Chapter 1

Chapter 9

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Terri A. Scandura

Terri A. Scandura is currently a Professor of Management in the School of Business Administration at the University of Miami.  From 2007 to 2012, she served as Dean of the Graduate School of the University.  Her fields of interest include leadership, mentorship, and applied research methods. She has been a visiting scholar in Japan, Australia, Hong Kong, China and the United Arab Emirates. Dr. Scandura has authored or co-authored over two hundred presentations, articles and book chapters.  Her research has been published in the Academy of Management Journal, the Journal of Applied... More About Author