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Effectively Managing Human Service Organizations

Effectively Managing Human Service Organizations

Third Edition
  • Ralph Brody - Cleveland State University, Cleveland, Ohio

July 2004 | 480 pages | SAGE Publications, Inc
Now in its Third Edition, Effectively Managing Human Service Organizations continues to provide invaluable advice for achieving managerial success. Ralph Brody dissects and diagnoses common workplace dilemmas, arming practicing managers with the skills to implement positive changes in their organizations.

While retaining much of the valuable information from the previous editions, the Third Edition adds up-to-date information and ideas to chapters on developing leadership, planning strategically, solving organizational problems, addressing challenging employee situations, monitoring financial statements, improving internal and external communications, and obtaining funding from private foundations.

New to this edition are topics that will make managers even more effective: designing service delivery programmes, marketing consumer services, promoting organizational change, developing volunteer programmes, and seeking governmental funding. An additional chapter on resource development includes discussion of electronic philanthropy and developing a business plan. The new edition also provides useful Web sites for keeping current on management and fund-raising developments.

Effectively Managing Human Service Organizations, Third Edition is an excellent resource book for executive directors, middle managers, line supervisors, and graduate students who aspire to work in these roles. It provides both a conceptual framework and essential skills managers need to make their organizations more effective. Easy to read, the book contains hundreds of real-life examples and specific guidance in developing skills necessary to manage large and small organizations.

Chapter 1. Leading the Organization
Dynamic Interaction: Manager, Staff and Situation  
Flawed Leadership Styles  
Leadership Competencies  
Attributes Contributing to Leadership  
Diagnosing Your leadership Style  
Questions for Discussion  
Chapter 2. Strategic Planning
Strategic Planning
Embracing Change
Embracing Change
Developing a Strategic Plan  
Summary of a Strategic Plan Process  
Questions for Discussion  
Chapter 3. Designing and Developing Consumer Oriented Programs
Designing a Logic Planning Model  
Developing a Marketing Planning Model  
Summary of Elements of Good Design  
Questions for Discussion  
Chapter 4. Implementing Action Plans
Setting Objectives  
Anticipating Unintended Consequences  
Managing Change  
Working Out the Details of a Plan  
Questions for Discussion  
Chapter 5. Problem Solving
Step 1: Analyzing the Problem  
Step 2: Considering Alternative Solutions  
Step 3: Making Decisions  
Step 4: Monitoring Results  
Step 5: Making Corrections  
Questions for Discussion  
Chapter 6. Time Management
Diagnosing the Time Problem  
Planning the Use of Time  
Combating Time Gobblers  
Questions for Discussion  
Chapter 7. Finding and Keeping Productive Employees
Finding the Right People for the Job  
Conducting a Nondiscriminatory Interview  
Developing Staff  
Structuring the Organization to be Productive  
Restructuring Jobs  
Dilemmas about Keeping Good People  
Questions for Discussion  
Chapter 8. Managing Employment Challenges
Diagnosing Employment Problems  
Dealing with Legally Protected Employees  
Taking Corrective Action to Change Behavior  
Progressive Discipline  
Handling the Incompetent Employee  
Chapter 9. Humanizing the Organization
Promoting Organizational Values  
Managing Stress  
Fostering Diversity  
Harassment in the Workplace  
Addressing Complacency and Stagnation  
Being Sensitive to Inequities  
Questions for Discussion  
Chapter 10. Supervising Staff
The Pickle in the Middle  
The Supervisor's Multiple Roles  
Supervisor's Multiple Roles
Delegating Assignments
Applying Motivational Theories to Improve Performance  
Elements of Good Supervision  
Supervising Volunteers  
Questions for Discussion  
Chapter 11. Appraising and Compensating Performance
Appraisal Methods  
Conducting an Appraisal Conference  
Compensating Work  
Symbolic Rewards  
Questions for Discussion  
Chapter 12. Managing Agency Finances
Understanding the Budgeting Process  
Understanding Types of Income and Expenses  
Conducting the Budgeting Process  
Using the Budget as a Management Tool  
50 Considerations for Reducing Costs  
Questions for Discussion  
Chapter 13. Strategic Resource Development I
Developing an Integrated Fund Plan  
Preparing a Case Statement  
The Annual Campaign  
Capital Campaigns/ Major Gifts  
Questions for Discussion  
Chapter 14. Strategic Resource Development II
Planned Giving  
Seeking Corporate Contributions  
Electronic Philanthropy  
Business Ventures  
Conducting Fundraising Events  
Questions for Discussion  
Chapter 15. Preparing Effective Proposals
Preliminary Considerations  
Preparing Proposals  
Approaching Foundations for Funding  
The Proposal is One Part of the Process  
Criteria for Effective Proposals  
Questions for Discussion  
Chapter 16. Seeking Funding
Types of Foundations  
Primary Source for Foundation Funding: The Foundation Center  
Using Foundation Directories  
Using the FC Search CD-ROM  
Federal Government Funding  
State and Local Government Funding  
Questions for Discussion  
Chapter 17. Making Meetings Productive
Considering Whether or Not to Hold a Meeting  
Making the Best Use of Time  
Functions of Meetings  
Dealing with Meeting Problems  
Questions that Facilitate Discussion  
Forming a Consensus  
Using the Group Process to Generate Ideas  
Recording the Meeting Process  
Leading a Meeting  
Chapter 18. Communication and Conflict
Factors that Interfere with Good Communication  
Handling Conflict  
Persuasive Communication  
Facilitating Internal Communication  
Facilitating External Communication  
Questions for Discussion  
Chapter 19. Team Building/ Coalition Building
The Importance of Team Building  
Task Forces  
Coalition Building  
Questions for Discussion  
Chapter 20. Working With a Board of Trustees
Distinguishing Governance from Management  
Board Roles and Responsibilities
Board Structures and Processes  
Addressing Special Board Issues  
Summary: Elements of a Well Functioning Board  
Agency Executive Performance Review  
Board Self Assessment Review  
Questions for Discussion  
Web Sites for Human Service Managers
About the Author

This text covered the range of topics addressed in my course. A good perspective on the field. Will use the newer edition next year.

Ms Julie Williamson
College Of Social Work, San Jose State University
February 19, 2014

New edition published - will use the new edition!

Mr Ryan Bobst
School Of Social Work, University of Iowa
July 29, 2013

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Ralph Brody

Ralph Brody, Ph.D. passed away on February 8, 2006. Dr. Brody was previously on the faculty of Cleveland State University where he taught social policy and human service administration. He also taught graduate courses on human service delivery models at Case Western Reserve University. Previously, he served for fifteen years as the executive director of the Federation for Community Planning, an organization that provides research, planning and advocacy on health and human services. Dr. Brody authored books on case management, the state legislative process, fundraising events, community problem solving, service learning, and macro practice.... More About Author

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ISBN: 9781412904209