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Connecting Across Cultures

Connecting Across Cultures
The Helper's Toolkit

March 2013 | 136 pages | SAGE Publications, Inc
Chock-full of fun exercises, surprising tips, and real-world case examples, Connecting Across Cultures: The Helper's Toolkit provides both students and professionals in health care, education, and social services with the skills to develop respectful, smooth relationships with clients and the community at large. The book offers communication tools to defuse defensive interactions, resolve conflicts constructively, and engage respectfully. Written in a warm, inviting style, the author shares her own mistakes as she explains what not to do and how to do it better. The book provides practical, hands-on strategies for connecting with people across differences related to ethnicity, religion, nationality, sexual orientation, disability, age, gender, and class. Because cross-cultural relationships involve extra challenges, this book will help you with almost every relationship you encounter.
1. Diversity Is Unavoidable, and That's a Good Thing
2. The Starting Place: Knowing Who You Are
3. Creating a New Awareness: What You Didn't Learn in School
4. The Invisible Boundary: How Privilege Affects Your Work and Life
5. But Everyone I Know Agrees with Me: The Influence of Family and Friends
6. That's Not What I Mean: Effective, Respectful Communication
7. Say What? Why Words Matter
8. Making the Connection: The Four Relationship Vitals
9. Keeping the Connection, Even When the Signal Is Faulty
10. When the Golden Rule Isn't Working: Respectful Conflict Resolution

For use in MA level Social and Cultural Diversity class and doctoral level Multicultural Issues in counseling - extremely useful book for stimulating discussion and providing in-class activities to help make concepts relevant to clinical practice.

Dr Jeremy Senske
Counseling Psychology, Argosy University - Seattle
June 2, 2013

There are some very good exercises in this handy book, but it does not lend itself to be used by the entire class.

Professor Wanda Wigfall-Williams
Sch Of International Service, American University
March 15, 2013

Schedule was changed and am not teaching the course anymore.

Mrs Elizabeth Speed
Teacher Education Dept, University of Texas - El Paso
March 11, 2013

Sample Materials & Chapters


ch 1,2

Pamela A. Hays

Pamela Hays holds a Ph.D. in Clinical Psychology from the University of Hawaii, a B.A. in psychology from New Mexico State University, and a certificate in French from La Sorbonne in Paris, France.  From 1987 through 1988, she served as an NIMH postdoctoral fellow at the University of Rochester School of Medicine.  From 1989 through 2000, she worked as core faculty member of the graduate psychology program at Antioch University in Seattle. In 2000, she returned to her home town on the Kenai Peninsula (Alaska) where she has since worked in community mental health, private practice, and with the Kenaitze Tribe's Nakenu Family... More About Author

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ISBN: 9781452217918

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