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Communication Skills in Health and Social Care
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Communication Skills in Health and Social Care

Second Edition


© 2012 | 248 pages | SAGE Publications Ltd
This thoroughly revised and updated Second Edition of Communication Skills for Health and Social Care provides an accessible introduction to the wide range of communication skills needed for contemporary health and social care practice.

Presented in a unique and easy-to-use dictionary format, the book acts as a working tool which students can dip in and out of throughout their course, and continue to use once they have qualified for practice.

The updated edition includes new chapters on:

" Groupwork.

" Interprofessional Collaboration.

" Emotional Intelligence.

" Assertiveness.

" Information and Communication Technologies (ICT).

Offering a fresh approach to a core topic on the health and social care curriculum, each chapter suggests group activities and further reading, making this book an ideal resource for students of health, social care, social work and nursing, as well as qualified practitioners.

Bernard Moss is Emeritus Professor of Social Work Education and Spirituality at Staffordshire University and Senior Fellow and National Teaching Fellow, Higher Education Academy, UK.

 
Foreword by Professor Neil Thompson
 
Acceptance
 
Active Listening
 
Advising
 
Advocacy
 
Anti-Discriminatory Practice
 
Assertiveness
 
Assessment
 
Barrier Gestures
 
Breaking Bad News
 
Chairing Meetings
 
Challenging
 
Confidentiality
 
Conflict Management
 
Counselling
 
Courtroom Skills
 
Ecomaps
 
Emotional Intelligence (EI)
 
Empathy
 
Empowerment, Resilience and a Strengths Perspective
 
Endings
 
Establishing a Professional Relationship
 
Feedback - Giving and Receiving
 
Genograms
 
Getting Unstuck
 
Group Work
 
Information & Communication Technology (ICT) and Health Informatics
 
Interpreters
 
Inter-professional Collaboration
 
Interviewing
 
Learning Difficulties
 
Loss
 
Mediation Skills
 
Non-Verbal Communication
 
Reflective Practice
 
Religion
 
Spirituality
 
Supervision
 
Talks and Presentations
 
Telephone Skills
 
Time Management
 
Whistle-Blowing
 
Wrong Messages
 
Index

A good overview of the issues surrounding effective communication. There is a practical activity approach to the book which is useful for student engagement in the subject. For example, there are chapters on breaking bad news and dealing with conflict. The chapters offer an over view of the subject and so are useful for providing the student with some key skills for working with people.

Ms Joanna Harrison
School of Health and Wellbeing, Wolverhampton University
June 11, 2015

Effective overview of relevant concepts for 1st year undergraduate students

Mr Peter Leadbetter
Faculty of Health, Edge Hill University
June 8, 2015

This is a useful book for students studying health and social care management. It provides them with an insight into the communication skills required when working with people.

Dr Carolyn Wallace
Faculty of Life Sciences and Education, University of South Wales
April 7, 2015

This book continues to be the essential text for students planning to work in Health or Social Care. It addresses the key concepts in easy to digest chapters

Ms Sarah Rutherford
Health , Manchester Metropolitan University
January 8, 2015

This is a very important book for HNC Health and Social care students undertaking unit 1 of the course which focuses on communication within the healthcare setting. The activities are easy to follow and provide great opportunities for students to discuss and apply theory to practice

Mr Denise Nannetti
Education (Stevenage), North Herts College
September 22, 2014

Using for level 4 Foundation Degree in Prep for Practice

Mrs Judith Ridgley-Smith
School of Health, Northampton Univ.
September 18, 2014

This book tackles a broad range of aspects surrounding communication across a broad range of professions. I feel that this is well suited to this broad and flexible course. The book covers more than is required for the course and so I feel would be ideal as recommended reading as it is accessible, with an engaging style, and encourages wider reading.

Miss Bethany Frear
Adult Social Care and Childhood Studies, Runshaw Adult College
August 22, 2014

A really useful book which has been recommended to students on the social work course

Mrs Jane Peacock
Faculty of Education, Winchester University
August 3, 2014

This book will prove essential as both a teaching tool and for learners. it provides all the information required to complete the HNC health and social care, Communication module.

Miss Amy Capper
access, Warrington Collegiate
June 23, 2014

A very useful book which examines the importance of communication related to a particular sector. Underpinned by psychological research, the book gives a great overview and is recommended for level 3 and above students

Mr Geoffrey Atkinson
Health & Social Care, Doncaster College
June 5, 2014

Sample Materials & Chapters

Chapter 1


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Bernard Moss

Bernard Moss is Emeritus Professor of Social Work Education and Spirituality at Staffordshire University. He has been responsible for teaching communication skills to social work students for over a decade. His highly interactive and experiential approach to teaching has given students an opportunity to take responsibility for their own learning and development as trainee practitioners. His teaching excellence was recognised by the Higher Education Academy UK, who in 2004 awarded him a National Teaching Fellowship, in 2007 a Senior Fellowship, and in 2013 Principal Fellowship status. He was part of the working group established by the... More About Author

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