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Communication Skills in Health and Social Care

Communication Skills in Health and Social Care

Second Edition

248 pages | SAGE Publications Ltd
This thoroughly revised and updated second edition of Communication Skills for Health and Social Care provides an accessible introduction to the wide range of communication skills needed for contemporary health and social care practice.

Presented in a unique and easy-to-use dictionary format, the book acts as a working tool which students can dip in and out of throughout their course, and ultimately return to once they have qualified for practice.

This updated edition includes new chapters on:

" Groupwork

" Interprofessional Collaboration

" Information and Communication Technologies (ICT)

" Emotional intelligence

" Assertiveness


Foreword by Professor Neil Thompson
Active Listening
Anti-Discriminatory Practice
Barrier Gestures
Breaking Bad News
Chairing Meetings
Conflict Management
Courtroom Skills
Emotional Intelligence (EI)
Empowerment, Resilience and a Strengths Perspective
Establishing a Professional Relationship
Feedback - Giving and Receiving
Getting Unstuck
Group Work
Information & Communication Technology (ICT) and Health Informatics
Inter-professional Collaboration
Learning Difficulties
Mediation Skills
Non-Verbal Communication
Reflective Practice
Talks and Presentations
Telephone Skills
Time Management
Wrong Messages

A good overview of the issues surrounding effective communication. There is a practical activity approach to the book which is useful for student engagement in the subject. For example, there are chapters on breaking bad news and dealing with conflict. The chapters offer an over view of the subject and so are useful for providing the student with some key skills for working with people.

Ms Joanna Harrison
School of Health and Wellbeing, Wolverhampton University
June 11, 2015

Effective overview of relevant concepts for 1st year undergraduate students

Mr Peter Leadbetter
Faculty of Health, Edge Hill University
June 8, 2015

This is a useful book for students studying health and social care management. It provides them with an insight into the communication skills required when working with people.

Dr Carolyn Wallace
Faculty of Life Sciences and Education, University of South Wales
April 7, 2015

This book continues to be the essential text for students planning to work in Health or Social Care. It addresses the key concepts in easy to digest chapters

Ms Sarah Rutherford
Health , Manchester Metropolitan University
January 8, 2015

This is a very important book for HNC Health and Social care students undertaking unit 1 of the course which focuses on communication within the healthcare setting. The activities are easy to follow and provide great opportunities for students to discuss and apply theory to practice

Mr Denise Nannetti
Education (Stevenage), North Herts College
September 22, 2014

Using for level 4 Foundation Degree in Prep for Practice

Mrs Judith Ridgley-Smith
School of Health, Northampton Univ.
September 18, 2014

This book tackles a broad range of aspects surrounding communication across a broad range of professions. I feel that this is well suited to this broad and flexible course. The book covers more than is required for the course and so I feel would be ideal as recommended reading as it is accessible, with an engaging style, and encourages wider reading.

Miss Bethany Frear
Adult Social Care and Childhood Studies, Runshaw Adult College
August 22, 2014

A really useful book which has been recommended to students on the social work course

Mrs Jane Peacock
Faculty of Education, Winchester University
August 3, 2014

This book will prove essential as both a teaching tool and for learners. it provides all the information required to complete the HNC health and social care, Communication module.

Miss Amy Capper
access, Warrington Collegiate
June 23, 2014

A very useful book which examines the importance of communication related to a particular sector. Underpinned by psychological research, the book gives a great overview and is recommended for level 3 and above students

Mr Geoffrey Atkinson
Health & Social Care, Doncaster College
June 5, 2014

Sample Materials & Chapters

Chapter 1

Bernard Moss

Bernard Moss was Emeritus Professor of Social Work Education and Spirituality at Staffordshire University. He was responsible for teaching communication skills to social work students for over a decade. His highly interactive and experiential approach to teaching gave students an opportunity to take responsibility for their own learning and development as trainee practitioners. His teaching excellence was recognised by the Higher Education Academy UK, who in 2004 awarded him a National Teaching Fellowship, in 2007 a Senior Fellowship, and in 2013 Principal Fellowship status. He was part of the working group established by the Social Care... More About Author