Good communication skills are at the heart of effective social work practice. This Third Edition enables students to develop a flexible and responsive approach to communicating with the most vulnerable people in society. Building on the success of the previous book, Juliet Koprowska looks in detail at all approaches to communication, paying particular attention to young people, adults and families. The emphasis of this book is not on any particular 'right way' to communicate, but more the ability of the student to be pro-active and aware in different situations.
Communication Skills: Don’t They Just Come Naturally?
What Do We Know About Effective Communication?
The Human Face of Social Work: Understanding Emotions, Intentions and Non-Verbal Communication
Making progress and managing endings
Communicating with children
Working with families and groups
Working with People with ‘Special Communication Needs': Communicative Minorities
Safety and Risk: Working with Hostility and Deception
The Demands and Rewards of Interpersonal Work