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Collaborative Approaches to Resolving Conflict
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Collaborative Approaches to Resolving Conflict



March 2000 | 256 pages | SAGE Publications, Inc
This book explains how approaches such as negotiation, mediation, facilitation, arbitration and judicial practices can be employed to manage a range of disputes from those at home, in the workplace, school or community to the international arena.
 
Introduction
 
Theoretical Perspectives
 
Conflict in Action
 
Negotiation
 
Mediation
 
Facilitation
 
Hybrids
Arbitration

 
 
Hybrids
Judicial Processes

 
 
Designing Systems for Conflict Management
 
Training and Education
 
Summary of Practitioner Insights

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Myra Warren Isenhart

Myra Warren Isenhart teaches, writes, and consults about topics in organizational communication. Currently a faculty member at the University of Denver, she has also served on faculties at the University of Colorado at Denver and St. Thomas Theological Seminary. Her MA & PhD are in Human Communication. She is a speaker and author on conflict management in the workplace. She has published a articles in communication journals and coauthored Collaborative Approaches to Conflict Management also published by Sage. Her clients are broad based, with concentrations in health care, software development, and government. She serves on several... More About Author

Michael L. Spangle

For more than two decades, Michael Spangle, Ph.D. has provided training or consulting for a wide variety of organizations including J.D. Edwards, Time/Warner, I.B.M., Inflow Inc., the U.S. Department of Health and Human Services, The National Association of Realtors, and the U.S. Navy, as well as schools, churches, and hospitals. He served as Director of Graduate Studies in Applied Communication and Alternate Dispute Resolution at the University of Denver and Director of Faculty and Curriculum for the School of Professional Studies at Regis University. In addition to a Ph.D. in Speech Communication from the University of Denver, he... More About Author

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