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Cases in Operations Management

Cases in Operations Management

January 2008 | 440 pages | SAGE South Asia
Cases in Operations Management is unique in its strong grounding in real-world decisions. The cases are structured into six modules each offering an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, Netherlands, Trinidad, Vietnam, and others, in addition to the U.S. and Canada. These cases continue to illustrate basic concepts while expanding students` understanding of economic, political and cultural concerns that must be interwoven into such key areas as process design, quality and supply chain management.

- strong decision orientation of real-world cases
- clear development of the linkages between business processes and customer value
- diversity of international case settings
- mixture of cases, simulations and in-class exercises
Paul W. Beamish
Introduction to the Ivey Casebook Series PAUL W BEAMISH
DEVELOPING WORD-CLASS OPERATIONS: Industrie Pininfarina: The New Customer Decision
Fell-Fab Products (A)
Unicon Concrete Products (H.K.) Ltd.
Greaves Brewery  
Quinte MRI  
ING Direct Canada  
Celestica Inc. - Memory Business Unit  
Thera-Aid Medical Devices  
Introduction to Process Simulation  
Red Cross Mobile Blood Clinics - Improving Donor Service  
Introduction to Inventory Control and Independent Demand  
McLeod Motors Ltd.  
Iron Ore Company of Ontario  
VBF Tubing (Abridged)  
PLANNING AND CONTROL: Greaves Brewery: Bottle Replenishment
Yield Management at American Airlines  
MacPherson Refrigeration Limited  
Lamson Corporation (R)  
Martin Trailers Limited  
Illustrious Corporation  
PROJECT MANAGEMENT: Note on Project Management Fundamentals
Gadget Toy Company  
H.M.S. Pinafore  
CPSim: The Critical Path Simulator (Windows Version)  
Waterloo Regional Police Services: The CIMS Project  
QUALITY: LongXi Machinery Works - Quality Improvement (A)
Blue Mountain Resorts: The Service Quality Journey  
Noram Foods  
Hillcrest Auto  
Mutual Life of Canada - The Group Client Service Guarantee (A)  
SUPPLY CHAIN MANAGEMENT: International Decorative Glass
Spin Master Toys (A): Finding a Manufacturer for E-Chargers  
Dabbawallahs of Mumbai (A)  
Daikin Industries  
Grocery Gateway: Customer Delivery Operations  
Ladner Building Products  
Canadian Pharmaceutical Distribution Network  
OPERATIONS STRATEGY: Butler Metal Products: Focusing the Factory
Mitel Semiconductor  
Electrosteel Castings Limited  
Blinds To Go: Invading the Sunshine State  
ASIMCO International Casting Company (A)  
The Atlanta Symphony Orchestra  
Navistar: Environmental Management (A)  
Indian Oil Corporation Limited. - The Mathura Refinery  

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Robert D. Klassen

Larry J. Menor


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ISBN: 9788178298641