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Cases in Operations Management
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Cases in Operations Management
Building Customer Value Through World-Class Operations



© 2006 | 440 pages | SAGE Publications, Inc
The Ivey Casebook Series is a co-publishing partnership between SAGE Publications and the Richard Ivery School of Business at The University of Western Ontario.

Cases in Operations Management is unique in its strong grounding in real-world decisions. The cases are structured into six modules each offering an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, Netherlands, Trinidad, Vietnam, and others, in addition to the U.S. and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political and cultural concerns that must be interwoven into such key areas as process design, quality and supply chain management.

Paul W. Beamish
Introduction to the Ivey Casebook Series
 
Preface
 
1. Developing Word-Class Operations
Industrie Pininfarina: The New Customer Decision  
Fell-Fab Products (A)  
Unicon Concrete Products (H.K.) Ltd.  
 
2. Process Design
Earth Buddy®  
Greaves Brewery  
Quinte MRI  
ING Direct Canada  
Celestica Inc. - Memory Business Unit  
Thera-Aid Medical Devices  
Introduction to Process Simulation  
Red Cross Mobile Blood Clinics - Improving Donor Service  
Introduction to Inventory Control and Independent Demand  
McLeod Motors Ltd.  
Iron Ore Company of Ontario  
VBF Tubing (Abridged)  
 
3. Planning and Control
Greaves Brewery: Bottle Replenishment  
Yield Management at American Airlines  
MacPherson Refrigeration Limited  
Lamson Corporation (R)  
Martin Trailers Limited  
Illustrious Corporation  
 
4. Project Management
Note on Project Management Fundamentals  
Gadget Toy Company  
H.M.S. Pinafore  
CPSim: The Critical Path Simulator (Windows Version)  
Waterloo Regional Police Services: The CIMS Project  
 
5. Quality
LongXi Machinery Works - Quality Improvement (A)  
Blue Mountain Resorts: The Service Quality Journey  
Noram Foods  
Hillcrest Auto  
Mutual Life of Canada - The Group Client Service Guarantee (A)  
 
6. Supply Chain Management
International Decorative Glass  
Spin Master Toys (A): Finding a Manufacturer for E-Chargers  
Dabbawallahs of Mumbai (A)  
Daikin Industries  
Grocery Gateway: Customer Delivery Operations  
Ladner Building Products  
Canadian Pharmaceutical Distribution Network  
 
7. Operations Strategy
Butler Metal Products: Focusing the Factory  
Mitel Semiconductor  
Electrosteel Castings Limited  
Blinds To Go: Invading the Sunshine State  
ASIMCO International Casting Company (A)  
The Atlanta Symphony Orchestra  
Navistar: Environmental Management (A)  
Indian Oil Corporation Limited. - The Mathura Refinery  
 
About the Editors

I will uses the case studies for the course and have given the details to our library to order. The cases are very good.
Thanks,
Qeis Kamran

Mr Qeis Kamran
Economics & Management, ISM Interntional School of Management
June 18, 2015

First of all I'd like to say this book is an excellent book in the field, as cases books for academic education are very rare. But the only reason why I did not adopt is because that this book needs updating. The latest version was published in 2006 and a lot has happended in the field since then.

Dr YINGLI WANG
LOGISTICS AND OPERATIONS MANAGEMENT, Cardiff University
December 14, 2012

Very good book giving detailled information about all aspects of OM. Bit too heavy for my student groups but no fault of the author.

Mr Allister Smith
Science and Technology, Adam Smith College
October 12, 2012

Good range of case studies presented although the two column page layout seems very old fashioned in its style.

Professor Simon Burtonshaw-Gunn
Business School, Northampton University
January 20, 2011

Robert D. Klassen

Robert Klassen is an Associate Professor of Operations Management at Ivey. Prior to joining the Ivey Business School in 1995, he completed his PhD at the University of North Carolina - Chapel Hill.  His work experience includes a variety of managerial and technical positions in the steel, consumer products and petroleum sectors. Professor Klassen’s research interests focus on exploring the linkages between operations and the natural environment, including international challenges.  This research has emphasized, first, characterizing the pattern of investment in environmental technologies, and second, understanding both the... More About Author

Larry J. Menor

Larry Menor is an Assistant Professor in the Operations Management Area Group and J.J. Wettlaufer Faculty Fellow at the Richard Ivey School of Business. He received his doctorate from the Kenan-Flagler Business School at the University of North Carolina at Chapel Hill. ... More About Author