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Cases and Exercises in Organization Development & Change
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Cases and Exercises in Organization Development & Change

Second Edition
Edited by:


© 2018 | 400 pages | SAGE Publications, Inc

Cases and Exercises in Organization Development & Change, Second Edition encourages students to practice organization development (OD) skills in unison with learning about theories of organizational change and human behavior. The book includes a comprehensive collection of cases about the OD process and organization-wide, team, and individual interventions, including global OD, dialogic OD, and OD in virtual organizations. In addition to real-world cases, author Donald L. Anderson gives students practical and experiential exercises that make the course material come alive through realistic scenarios that managers and organizational change practitioners regularly experience.

 
Preface
 
Acknowledgments
 
Introduction
 
CASES IN ORGANIZATION DEVELOPMENT & CHANGE
 
1. What Is Organization Development?
Every Coin Has Two Sides Donald L. Anderson
In Tom’s Office  
Meeting With Jared  
Excerpts From Meetings With Jared’s Team  
Back in Tom’s Office  
Discussion Questions  
For Further Reading  
Sticker Shock in an Organization That Will Not Stick Together Barbara A. Ritter
Discussion Questions  
For Further Reading  
 
2. History of Organization Development
A Leadership Transition in Corporate Finance Donald L. Anderson
The First Staff Meeting  
Gathering Additional Data  
Feedback to Jake  
Discussion Questions  
For Further Reading  
Greencycle Publishing Donald L. Anderson and Jennifer A. Thompson
The Organization  
Scene 1: Acquisitions Staff Meeting  
Scene 2: Production Staff Meeting  
Scene 3: Managing Editor’s Office  
Scene 4: Managing Editor’s Office  
Scene 5: Arthur’s Staff Meeting  
Discussion Questions  
For Further Reading  
 
3. Core Values and Ethics of Organization Development
The Ethically Dubious Line of Covertly Gathering Data at RoboWorks and Other Challenges Craig L. Engstrom
The Opportunity  
The Pitch for Covert Data Collection  
Phase One: The Sociograph  
Phase Two: Data Collection and Analys  
Phase Three: Reporting Findings to Executives  
Discussion Questions  
For Further Reading  
References  
When a Contract Is Not Enough Margaret DiCocco and Matthew J. Borneman
Consulting Organization Overview  
Overview of the Project  
The Consultant/Client Interactions  
Discussion Questions  
For Further Reading  
 
4. Foundations of Organizational Change
Williams & Norton Insurance: Sustaining Customer Engagement Linda Ronnie
About Williams & Norton Insurance  
Leadership at Williams & Norton  
The Williams & Norton Value Proposition  
The Dilemma  
FOCUS 2015  
The Change Approach  
The National Launch of FOCUS 2015  
Communicating the Vision and Leading FOCUS 2015  
Discussion Questions  
For Further Reading  
Acknowledgment  
AMD’s Struggle for Survival: A Technology Giant’s Restructuring and Changing Process to Win Competition Bekir Emre Kurtulmus
Historical Background From 2000 to 2016  
Competitor: Intel  
NVIDIA  
AMD: Fighting Back  
Discussion Questions  
For Further Reading  
 
5. The Organization Development Practitioner and the OD Process
The Venue Theatre Donald L. Anderson and Paul J. Liffengren
Current Challenges  
Discussion Questions  
For Further Reading  
When a Team Breaks in Two Scott Dickmeyer
Part One: Tim’s Dilemma  
Part Two: Planning the Intervention  
Part Three: Crew Members’ Intervention Session  
Part Four: Post Intervention Meeting  
Discussion Questions  
For Further Reading  
 
6. Entry and Contracting
Consulting at Indian Hygiene Products Limited: Entry and Contracting Debabrata Chatterjee and T. N. Krishnan
Indian Hygiene Products Limited  
Initial Contact  
The Study at IHPL  
The Final Installment of Consulting Fees  
Discussion Questions  
For Further Reading  
Foot Caught in the Door: Healthy Changes in Health Care Companies Zachary A. Schaefer
The Context: Virtual Vitality  
Unexpected Needs Assessment  
Wants Versus Needs  
Unexpected Negotiations  
Conclusion  
Discussion Questions  
For Further Reading  
 
7. Data Gathering
Evaluating the Fluidity of Work–Life Balance DeAnne Priddis and Kristine M. Nicolini
Survey Results  
Next Steps  
Discussion Questions  
For Further Reading  
References  
Proposing a Data Gathering Strategy at AeroTech, Inc. Donald L. Anderson
Discussion Questions  
For Further Reading  
 
8. Diagnosis and Feedback
Simeron Technologies Legal Department David W. Moyle
Background  
Anti-Siloization Project Begins  
Discussion Questions  
For Further Reading  
Healthy Sips: Strategic Talent Development Cyndi Huff Gaudet and Heather Mire Annulis
Diagnosis of an Organizational Issue  
Assessing Organizational Needs  
Creating a Culture for Change  
Discussion Questions  
For Further Reading  
 
9. An Introduction to Interventions
Diemen Car Interiors: Growth Challenges in a Family Firm Ram Subramanian, Margré Heetebrij-van Dalfsen, Ilse A. Matser, and Isabel C. Botero
Diemen Car Interiors History (Founding–1995)  
Diemen Car Interiors (1995–2007)  
External Context  
Diemen Car Interiors Organizational Culture  
The Family  
The Decision  
Discussion Questions  
For Further Reading and Web Resources  
Appendix A: Background on the Dutch Culture  
Where Do We Begin? Selecting an Intervention at the Springfield County Office of Economic Development Donald L. Anderson
The Data Gathering Plan  
Interview Results  
Discussion Questions  
For Further Reading  
 
10. Individual Interventions
Internal Workplace Coaching: The Case of Bernice Cynthia Roman
Introduction  
Meeting the Client  
The Second Client Meeting  
Data Collection and Analysis  
Data Feedback Meeting  
The Coaching Process  
Discussion Questions  
For Further Reading  
Leadership Development Through Mindfulness Training Jeremy P. Fyke and Tim Cigelske
Seven Days of Mindfulness  
The Wrap-Up  
Discussion Questions  
For Further Reading  
 
11. Team Interventions
The Story Behind the Story: Discovering and Addressing the Real Team Problem Rosemary Maellaro and Jude Olson
First Call  
Your Next Steps  
Meeting with Denise  
Discussion Questions  
For Further Reading  
Appendix A: Team Effectiveness Survey Results  
Appendix B: Jim’s Interview Notes  
Appendix C: Organization Chart  
Appendix D: Your Interview Notes  
Decision Making and Sustainability in the Face of Uncertainty: Selecting a New Organizational Leader Maureen Wieland and Jimmie Manning
Setting the Scene: A Change in Leadership in a Community Nonprofit  
The Candidate Selection Meeting  
Seeking Help: Gaining Support From a Job Search Consultant  
The Second Candidate Selection Meeting  
The Decision Meeting  
Discussion Questions  
For Further Reading  
 
12. Whole Organization and Multiple Organization Interventions (Part 1)
Adjusting the Matrix Amy Kates
Overview of SolutionsCo  
The Matrix  
Customer Group/Service Line Matrix Working Group  
Diagnosis  
Analysis  
Discussion Questions  
For Further Reading  
Global Retirement Strategies, Inc.: A Tale of Two Cities Tom Jasinski
A New Leader  
Significant Risk  
Harmonious Kickoff  
Trouble Brewing  
A Tale of Two Cities  
Discussion Questions  
For Further Reading  
 
13. Whole Organization and Multiple Organization Interventions (Part 2)
Consolidated Construction Materials Supply—1: A Case Study in Dialogic OD Gervase R. Bushe
The First MT meeting  
The Second MT meeting  
Discussion Questions  
For Further Reading  
Consolidated Construction Materials Supply—2: A Case Study in Dialogic OD Gervase R. Bushe
The Design of the Engagement Event  
The Next MT Meeting  
Discussion Questions  
For Further Reading  
 
14. Sustaining Change, Evaluating, and Ending an Engagement
Developing and Using a Dashboard to Monitor and Lead Change Alessio Vaccarezza and Salvatore Zappalà
Introduction  
Scene 1: The consultant meets the plant director to propose the use of the dashboard  
Scene 2: The consultant meets the HR manager  
Discussion Questions  
For Further Reading  
The Change Story of Crown University Alev Katrinli and Bekir Emre Kurtulmus
The Establishment of the Undergraduate School (A Big Step for Growth)  
Change Started in 2011  
Discussion Questions  
For Further Reading  
 
15. Global Issues in Organization Development
Utilizing the Tenets of Ubuntu: A Global Organization Development Case Study Peter Sorensen, Therese Yaeger, and Dalitso Sulamoyo
Introduction  
Background  
Assessment and Diagnosis  
Key Findings  
Discussion Questions  
For Further Reading  
References  
Global Chain of Command: A Japanese Multinational Manufacturer in the United States Sachiyo Shearman
A Phone Call  
New President’s Decision  
Discussion Questions  
For Further Reading  
 
16. The Future of Organization Development
Dialogic Organization Development in a Virtual Organization Kate Woolhouse
Discussion Questions  
For Further Reading  
References  
Help for Hip People Donald L. Anderson
Discussion Questions  
For Further Reading  
 
EXERCISES AND ACTIVITIES
 
1. Contracting With a Client
 
2. Organization Development Practitioner Skills
 
3. Data Gathering
 
4. Giving Feedback
 
5. Resistance to Change
 
6. Resistance to Change Scale
 
7. Cynicism About Organizational Change
 
8. Myers-Briggs Type Indicator
 
9. Coaching and Individual Instruments
 
10. Team Values
 
11. Team Diagnosis and Intervention
 
12. Team Facilitation
 
13. Identifying and Changing Organizational Culture
 
14. Perceived Organizational Innovativeness Scale
 
15. Designing and Redesigning Organizations
 
About the Editor
 
About the Contributors

Supplements

Instructor Teaching Site

Password-protected Instructor Resources include teaching notes for the cases, designed for instructors to expand questions to students or initiate class discussion.

Cases were well put together and kept the students engaged.

Professor Renee Chu-Jacoby
Management Dept, California State Univ-Fresno
December 7, 2017

Sample Materials & Chapters

Chapter 8

Chapter 12


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Donald L. Anderson

Donald L. Anderson, PhD, University of Colorado, teaches organization development and organization design at the University of Denver. He is the author of the text Organization Development (4th ed., Sage Publications, 2017) and editor of Cases and Exercises in Organization Development & Change (2nd ed., Sage Publications, 2017). He is a practicing organization development consultant and has consulted internally and externally with a wide variety of organizations, including Fortune 500 corporations, small businesses, nonprofit organizations, and educational institutions. Dr. Anderson’s research interest is in discourse in... More About Author

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ISBN: 9781506344478
$75.00