You are here

Business and Professional Communication

Business and Professional Communication
KEYS for Workplace Excellence

Fourth Edition
Additional resources:

Other Titles in:
Management Communication

November 2021 | 544 pages | SAGE Texts
A guide that teaches students the fundamental principles behind effective business and professional communication.

This text presents a simple and well-organized system to help students become great communicators in a business or professional environment. The present edition is designed to guide students in understanding the basic concepts and skills required for communication and then aid them to improve those skills to excel in the workplace. The book contains comprehensive chapters not only on regular modes of communication but also on topics like professional writing, leadership and non-verbal communication which are essential skills for the modern work environment. This book will be an essential companion to both the student and an employed professional seeking to improve their communication skills.

Key Features:

• The KEYS framework is a feature that encourages students to apply the concepts taught in this book through exercises in self-reflection

• Practical tips and exercises that help readers excel at communication

• Exhaustive scenarios and examples that show the use of effective communication in all professional situations 

• Learning tools like the ‘Explore’ section and discussion questions that enable students to think critically about issues in business communication
Introduction for Students
PART I. Beginning: Communication Principles
Business and Professional Excellence in the Workplace
Verbal and Nonverbal Communication
PART II. Entering the Workplace
Résumés Interviews, and Negotiation
Getting to Know Your Diverse Workplace
PART III. Developing in the Workplace
Interpersonal Communication at Work
Strengthening Teams and Conducting Meetings
PART IV. Excelling in the Workplace
Technology in the Workplace
Business and Professional Writing
Leadership and Conflict Management
PART V. Presenting in the Workplace
Informing and Persuading
Speech Design
Delivering a Speech with Professional Excellence
PART VI. Surviving in the Workplace
Work–Life Balance
Epilogue: Communication Is Work


Kelly Quintanilla Miller

Kelly M. Quintanilla is the Dean of the College of Liberal Arts at Texas A&M University-Corpus Christi. She earned her Ph.D. in Communication from the Pennsylvania State University in 1994, joining the A&M-CC faculty that same year. She was a Professor of the Communication for 16 years, teaching courses in Business & Professional Communication, Teamwork & Leadership, Organizational Communication, Public Relations, and Public Speaking. Additionally, she served as Department Chair/Program Coordinator in Communication from 2000-2009. Over the years, Dr. Quintanilla has received awards for her teaching, service, advising, and... More About Author

Shawn T. Wahl

Dr. Shawn Wahl is the Dean of the Judith Enyeart Reynolds College of Arts and Letters (RCOAL) and Professor of Communication at Missouri State University (MSU). He served as the Interim Dean of RCOAL from 2017 to 2019 and as the Department Head of Communication at MSU from 2012 to 2017. Prior to MSU, he served as the Department Head of Communication, Mass Media, & Theatre at Angelo State University and as the director of graduate studies at Texas A&M University, Corpus Christi. Shawn was the 2016 President of the Central States Communication Association. He has authored numerous books including Public Speaking: Essentials for... More About Author

For instructors

Purchasing options

Please select a format:

ISBN: 9789354791871