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Building Smart Teams

Building Smart Teams
A Roadmap to High Performance

208 pages | SAGE Publications, Inc
Building Smart Teams is an essential guide to creating a smart team fast. Based on research results from close to 2000 individuals organized in more than 250 teams, Building Smart Teams identifies the three critical skill sets that teams need and shows how to transfer these skills to a group. The authors' research and experience shows that, by concentrating on these three critical skills sets, a group is almost certain to quickly become a high performing team.
Chapter 1 Building High-Performance Teams: An Introduction
Top-notch Teams - The What For and Why

Your Roadmap: Introducing the Team Effectiveness Model

Measuring Your Team's Progress

How to Maintain High-Octane Group Functioning

Exercises - The Starting Line: Assessing Your Team

Chapter 2 Creating Top-Notch Team Management Practices
Team Management Practices: Signpost #1 for Team Success

More On the Model - Task, Social and Commitment Strategies: A Roadmap to Effective Teams

The Team Management Practices Planner: Critical Conversations for Teams

Creating Top Team Management Practices Using the Nine Planner Elements

Exercises for Top-Notch Team Management Practices

Chapter 3 Problem-Solving for Pros
Team Problem Solving: Signpost #2 for Team Success

What Confounds Successful Problem-solving? Thinking Traps and Biases

What Supports Problem-solving Prowess? Introducing Our Model

Exercises - Team Problem Solving for Pros

Chapter 4 Handling Team Conflict
Handling Team Conflict: Signpost #3 of Team Success

Tools for Handling Team Conflict

Exercises - Developing Team Conflict-handling Skills

Appendix - Conflict: An Overview

Chapter 5 Maintaining a Supportive Climate for Teams
The Big Question: Are You Really Ready for Teams?

Coach's Corner: The Art and Science of Implementing Teams

Research Roundup: A Review of Change Management Literature


A useful text giving informative information on team work in practice and academically.

Mrs Nikki Southgate
February 18, 2015

many thanks
students found this book invaluable in their learning to analyse team dynamics and evaluating their own performance in team management

Mr Andreas Ioannides
Management , Kingston University
August 7, 2013

Carol A. Beatty

Carol A. Beatty is a leading expert in the human and organizational issues that result from implementing change and has been teaching and conducting research in this field for 18 years. She is currently Director of the Queen’s University Industrial Relations Centre and Associate Professor at the Queen’s School of Business. She is a sought-after speaker, consultant, and trainer for a large number of national and international clients. Dr. Beatty recently completed a major study of high-performance work teams in several Canadian organizations. Through her research, she has identified three critical sets of process skills for building high... More About Author

Brenda A. Barker Scott

Brenda A. Barker Scott (Master of Industrial Relations, Queen’s University) is a faculty member, facilitator, and consultant at the Queen’s University Industrial Relations Centre and has been helping leadership teams plan and implement system wide change for the past 10 years. Barker Scott has rigorously field-tested the teams theory and practice with a wide variety of international clients. She designs the professional programs for the Queen’s IRC certificates in Human Resources Management, Industrial Relations, and Organizational Development, and she is an adjunct professor in the School of Policy Studies. Her current research projects... More About Author

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