About the Author
Part I: Parental Aggression Towards School Personnel
1. A Genuine Concern for School Personnel
Are Confrontational Parents a Pertinent Issue?
How Often Does Parental Aggression Occur?
Do Employees Have to Tolerate Parental Aggression?
Could Parental Aggression Affect Me?
Why Does the Topic of Parental Aggression Seem Obscure?
What Makes Parental Aggression a Unique Issue?
2. The Reactive Nature of Education
The Effects of Reactivity
Is a Proactive Approach Necessary?
Why Does This Feel Funny?
Why Do Parents Become Hostile?
3. Confrontational Parents and Your Colleagues
Part II: An Approach to Address Parental Aggression
4. The RAID Approach
What Have We Established So Far?
Seven Frequently Asked Questions Regarding the RAID Approach
A Schoolwide Approach to Parental Aggression
5. RAID Step One: Recognizing the Potential for a Volatile Encounter
When is it Too Risky to Meet With a Parent?
6. RAID Step Two: Assessing Your Ability to Emotionally Handle the Situation
What Types of Issues Affect Our Emotions and Disposition?
7. RAID Step Three: Identifying Your Advantages
Advantages: What's Available?
8. RAID Step Four: Diffusing Anger During the Initial Approach and Greeting
9. Putting the RAID Approach to Work
Part III: Issues, Questions, and Installation
10. The Worst-Case Scenario ... and After
I Gotta Unload: The Importance of Debriefing
11. Four Great Questions
What If a Parent Becomes Aggressive and a Student Is in the Vicinity?
What If a Parent Confronts a Staff Member Off Campus?
Which Staff Member Plays the Most Important Role in the RAID Approach?
How Do You Handle a Parent When He or She Returns to the School?
Resource A: Traumatic Stress Reactions Questionnaire
Who Should Use This Guide?
Who Should Receive a "RAID Approach" In-Service?
When Should The RAID Approach Be Installed?
How This Guide Is Organized
What Materials Are Necessary?
Materials for Facilitators
Materials for Participants
Task One: Introduce the Issue of Parental Aggression
Task Two: Identification of Previous Staff Interactions With Aggressive Parents
Task Three: Identify the Possible Effects of Parental Aggression on School Personnel
Task Four: Establish the Value of a Multidisciplinary Approach to Parental Aggression
Task One: Introduce the RAID Approach
Task Two: Explain Step One: Recognizing the Potential for a Volatile Encounter
Task Three: Explain Step Two: Assessing Your Ability to Emotionally Handle the Situation
Task Four: Explain Step Three: Identifying Your Advantages
Task Five: Explain Step Four: Diffusing Parent Anger During the Initial Approach and Greeting
Task One: Solicit Feedback Regarding the RAID Approach
Task Two: Identify Roles and Responsibilities
Task Three: Discuss Worst-Case Scenarios
Task Four: Establish a Debriefing Mechanism