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Jack Pun City University of Hong Kong, Hong Kong

Dr. Jack Pun, PhD, is assistant professor in the Department of English at City University of Hong Kong. As a bilingual speaker of Chinese and English, he is motivated to investigate the effectiveness and patient satisfaction of health communication from a cross-cultural and cross-disciplinary perspective. He explores the role of communication in shaping decision-making processes at consultations, and how communication affects the quality of care patients received from the health providers in different clinical settings (emergency department, intensive care unit, nursing handovers, traditional Chinese medicine, veterinary medicine) and how effective communication enhances our understanding of the challenges and expectations in health care in worldwide hospital setting.