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An A-Z of Social Work Skills

An A-Z of Social Work Skills

First Edition

September 2021 | 232 pages | SAGE Publications Ltd
Puzzled by terminology, skills, law, or theory? Revising for your placement or exam? Then look no further! This series of concise and easy-to-use A-Zs will be your guide.

Designed for both students and newly-qualified social workers, this book will introduce you to over 60 key skills in a concise and no-nonsense way. You can test your knowledge and how to apply each skill in practice with Skills in Action, Stop-Reflect and Top Tips boxes.

Active Listening


An anti-discriminatory approach

An anti-oppressive approach

Appreciative enquiry



Breaking bad news

Building resilience

Case recording

Chairing meetings

Challenging skills


Collaboration: working with Experts by Experience

Communicating with Children

Communicating with People with LD

Conflict management and resolution

Containing anxiety

Counselling skills

Court skills

Critical incident analysis

Critical thinking and analysis

Cross cultural practice

Dealing with hostility and aggression

Dealing with resistance

Eco mapping

Email communication

Emotional intelligence


Empowerment and enabling


Ethical practice

Evidence-informed practice

F, G

Giving and receiving feedback

Grief and loss

Group work

Home visits


Interprofessional practice


J, K, L
Life story work

Managing stress

Managing supervision


Motivational interviewing

Non-verbal communication

Observational skills

Person-centred communication

Person-centred planning

Presentation skills

Professional challenge

Professional development

Professional judgement and decision-making

Professional values and ethics


Radical social work

Rapport building

Reflective practice

Reflective writing

Report writing

Respecting confidentiality

Restorative practice

Risk assessment

Root Cause Analysis


Setting and maintaining professional boundaries

Solution-focused techniques

Systemic practice techniques

Task-centred work

Telephone skills

Time management

Use of self and reflexivity

Using humour

Valuing difference

Working with protected characteristics

X, Y, Z

This book summarizes all social work skills relevant to social work practice. It is also easy to comprehend from our students, as authors are straight to the point and they offer very useful tips and examples in this book. There are also very useful links to associated theories, and there is suggestion for further reading under each content. This book has been included in my reading list as well as my teaching sessions.

Dr Evangelia Petropoulou
School of Health & Social Care , Edinburgh Napier University
February 21, 2023

Clear and Concise information for undergraduate social work students

Mrs Samantha Dean
Health, Care and Early Years, Yeovil College
December 12, 2022

it is a very good book that enlists essential social work skills. The book is very practical for social work students.

Mr simon ng
Social Work, Gratia Christian College
December 15, 2022

Definitely recommend this book for social work

Mrs Yasmin License
Accounting, Bradford College
April 12, 2022

Very interesting book, but found content was not commensurate with program needs and students we are teaching - needed a far more generic text

Amanda Lee
Health, Global Banking School
September 12, 2022

Michaela Rogers

Dr Michaela Rogers is a lecturer of social work who is involved in both research and teaching across the areas of social care, social justice, equality and diversity, safeguarding, interpersonal violence and gender. Dr Rogers has delivered and worked alongside colleagues on a range of projects in the voluntary and public sector. These projects typically aim to explore social problems in terms of everyday experiences or assess the impact of service delivery or specific policy initiatives. Dr Rogers is a qualified social worker registered with the profession’s regulatory body in England, the Health and Care Professions Council. More About Author

Dan Allen

Dr Dan Allen is a social work academic with over 18 years' experience working to democratise child protection practice with Romani and Traveller families. He has published widely on this topic and has represented child protection practitioners working to support Romani and Traveller families at the European Union Agency for Fundamental Rights, the House of Lords, and the Welsh Assembly. Dr Allen is particularly interested in examining the intersection of power relations, prejudice, and the impact of governmentality, subjectivities, and ethics on the translocation of professional conduct. Developing a perspective that combines 'neoliberal... More About Author

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