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Administration and Management in Criminal Justice

Administration and Management in Criminal Justice
A Service Quality Approach

Second Edition

June 2014 | 560 pages | SAGE Publications, Inc
Emphasizing a forward-thinking approach to service quality in criminal justice, Administration and Management in Criminal Justice uses a service-quality lens to address administration and management concepts in the criminal justice system by identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to customers (often called clients, offenders, victims, and the community) and to changing environmental factors. Readers will also learn how to better address community needs and how to respond appropriately to global and national dilemmas. The authors encourage students to consider the importance of their future role in providing high-quality and effective criminal justice services and challenge them to critique their own views of what constitutes management in this service sector.
Chapter 1. Defining Management and Organization
Chapter 2. Open Versus Closed Systems
Chapter 3. Service Quality Approach
Chapter 4. Environmental Influences
Chapter 5. Conflict, Power, and Ethical Issues
Chapter 6. Motivation
Chapter 7. Leadership
Chapter 8. Communication
Chapter 9. Police Administration
Chapter 10. Courts
Chapter 11. Probation and Parole
Chapter 12. Prisons, Jails, and Detention Centers
Chapter 13. Security Management
Chapter 14. Measuring Organizational Effectiveness and Service Quality


Student Study Site

The open-access Student Study Site includes the following:

Web Resources integrate useful and current web resources with Chapter content to extend and reinforce learning.

Instructor Resource Site

The open-access Instructor Resource Site includes the following:

·  A Microsoft® Word® test bank is available containing multiple choice, true/false, short answer, and essay questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.

·  Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course. Highlight essential content, features, and artwork from the book.

·   Lecture notes summarize key concepts on a chapter-by-chapter basis to help with preparation for lectures and class discussions.

“I think the textbook is excellent. It is straightforward in its presentation. A major strength is its focus on critical thinking. Some of the material is dated, thus a 2nd edition is encouraged.”

Evita G. Bynum
University of Maryland Eastern Shore

“This textbook is a quality resource that would be seriously considered for adoption. Its strengths include solid case studies, reference lists to encourage the students to expand their topical reading, and addition of internet resources.”

Mary Beth Finn
Herzing University

“1. Price is cheaper than Stojkovic et al. 2. As well written as Stojkovic et al. 3. Provides relevant material. I will be working to persuade my colleagues to adopt this book.”

George E. Higgins
University of Louisville

Sample Materials & Chapters

Chapter 7

Chapter 4

Jennifer M. Allen

Jennifer M. Allen is a professor in the School of Criminal Justice at Nova Southeastern University and former department head of the Department of Criminal Justice at the University of North Georgia. She has worked with juveniles in detention, on probation, and with those victimized by abuse and neglect. Dr. Allen has served on advisory boards for Big Brother/Big Sister mentoring programs, Rainbow Children’s Home, domestic violence/sexual assault programs, and teen courts. Dr. Allen has published in the areas of restorative justice, juvenile delinquency and justice, youth programming, police crime, and policing administration and ethics.... More About Author

Rajeev Sawhney

Rajeev Sawhney is a professor at Western Illinois University (WIU) in the Department of Management and Marketing. He holds a master’s in economics, an MBA, and a doctorate in operations and supply chain management. Since 1999, Dr. Sawhney has been teaching at WIU in the areas of service operations management, quality management, strategic management, and supply chain management. During this period, he has been inducted multiple times into Who’s Who in the World, Who’s Who Among America’s Teachers, Who’s Who in Science and Engineering, and Who’s Who in Higher Business Education. His research has appeared in top-tier journals, such as the... More About Author

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ISBN: 9781483350707