READ THIS FIRST
How to use this book
PART ONE. FEEDBACK THAT MATTERS
CHAPTER 1. THE MYTHS SURROUNDING FEEDBACK
Skewed beliefs: feedback myths and reality
In a world without myths…
CHAPTER 2. ABOUT HUMAN PERFORMANCE
What makes us perform? The 3 Cs
CHAPTER 3. WHY IMPROVING IS TOUGH
Low self-awareness, or “I don’t know”
Insufficient motivation, or “I don’t care
The strength of habit, or “I can’t change”
If it were that easy, they’d have improved by now!
CHAPTER 4. FOUNDATIONAL PRINCIPLES OF FEEDBACK
CHAPTER 5. WHY FEEDBACK? WHY NOW? WHY NOT?
PART TWO. FAIRTALK LEADER
CHAPTER 6. DECIDING ‘WHAT’S UP?’: DIAGNOSING WHAT NEEDS TO BE IMPROVED
From collecting data to giving FairTalk feed
CHAPTER 7. THE THREE STEPS TO POWERFUL FEEDBACK
Step 1: “Tell me why it matters”
Step 2: “Tell me how I’m doing”
Step 3: “Tell me what to do”
From feedback to coaching
Pulling the FairTalk model together
CHAPTER 8. TRAP 1: COMPETENCE. WHY DO I GET IT WRONG?
CHAPTER 9. TRAP 2: EMOTIONS. KEEP CALM AND GIVE FEEDBACK
What makes it emotionally hard?
Understanding the emotions of others
Using emotions to get even better results
CHAPTER 10. TRAP 3: CONTEXT. GIVING FEEDBACK ACROSS BOUNDARIES
From generalization to FairTalk
KEY POINTS /EXPERT’S OPINION
CHAPTER 11. ANYONE CAN CHANGE
What does the biology say?
Adopting the growth mindset
Making behaviour change a habit
Honing habits through feedback
PART THREE. FAIRTALK CULTURE
CHAPTER 12. TELL ME WHY IT MATTERS:LEADERSHIP FOR A FAIRTALK CULTURE
Five manifestations of a strong feedback culture
Holding others accountable
CHAPTER 13. TELL ME HOW I’M DOING: DIAGNOSING YOUR FAIRTALK CULTURE
Everyone has a feedback culture… that isn’t the issue!
CHAPTER 14. TELL ME WHAT TO DO: PRACTICAL WAYSTO BUILD A FAIRTALK CULTURE
CHAPTER 15. MAKING THE FAIRTALK CULTURE SUSTAINABLE
Troubleshooting your culture
Running counter to the culture